Senior IT Service Desk

1 week ago

Minneapolis, United States Blue Star Partners LLC Full time
Job DescriptionJob Description

Job Title: Senior IT Service Desk
Pay Rate: $25-$30 per hour
Location: Minneapolis, Minnesota
Remote/Hybrid: Remote in MN area (On site as needed and 2 weeks on site training)
Term: 6 months contract to hire
*NO Visa holders, 1099’s or Corp to Corp.


Scope of Services:

The role of Senior IT Service Desk involves answering and meticulously logging all incoming calls, emails, and voicemails into the Call Tracking System. You will cultivate positive customer relations by interacting courteously and professionally with clients. Integral to your responsibilities is the training and mentoring of new staff additions. Leveraging your extensive experience, you'll diagnose client problems, providing technical solutions for 80% of calls while the user is on the line. Proficiently analyzing and prioritizing calls, you'll escalate or coordinate solutions with other IT resources when necessary. Your duties extend to documenting call resolutions, performing front-end security administration, and administrating both new and existing accounts on secure websites. Proactively, you'll contribute to process improvements, conducting weekly call audits, and ensuring efficient communication of updates from various technical areas. With over 5 years of experience, your expertise will be crucial in maintaining a highly organized, professional, and solution-oriented service desk, making you an indispensable asset to the team.


Role, Responsibilities, and Deliverables:

  • Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtains and enters complete and accurate incident description into the system. Interacts with clients in a courteous and professional manner to foster customer relation.
  • Responsible for the training and mentoring of all new staff additions.
  • Diagnose client problems. Compares options and solutions using previous experience, training, and solutions scripts to resolve client problems. Is able to provide technical solutions to 80% of calls while user is on the line.
  • Analyze and prioritize all calls. Understands when to escalate or route calls or coordinate solutions with other IT resources.
  • Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected.
  • Provide front-end security administration for password issues, locked accounts, and multiple connections.
  • Administrate new and existing accounts on the secure web sites.
  • Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.
  • Perform weekly call audits on all Service Desk members.
  • Communicate updates from other technical areas concerning the production environments.
  • Takes initiative to identify improvements in processes and works to implement the changes.


Qualifications:

  • 5+ years of experience as a Senior IT Service Desk
  • Ability to train on site in Minneapolis, MN
  • Excellent communication and problem solving skills
  • Highly organized and professional in a customer facing environment


To apply, please submit a resume outlining your relevant experience as a Senior IT Service Desk.
Short-listed candidates will be expected to complete a Blue Star Partners Bio.

  • Service Desk Analyst L1

    1 week ago

    Minneapolis, United States Superior Managed IT Full time

    Job DescriptionJob DescriptionJob Purpose:Entry-level IT Service Desk Analyst serves as an analyst working in Superior’s service desk and providing Level 1 Support Team objectives to customers via remote connection. Their primary focus is providing end-user support of customer technology and addressing customer IT incidents.DutiesUnderstand Service Desk L1...

  • Front Desk Attendant

    2 days ago

    Minneapolis, United States Ebenezer Senior Living Full time

    Acknowledge and greet all residents, guests, staff, volunteers and vendors with utmost courtesy and urgency, opening doors and providing assistance where appropriate and possible. Assure prompt and positive action on all resident service opportunitie Front Desk, Attendant, Hotel, Healthcare

  • Service Desk Associate

    2 weeks ago

    Minneapolis, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Service Desk AssociateLocation: Remote in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed.Start Date: ASAP Duration: 1 yearHours/Week: 40 hours Rate: $25/hrContract Type: W2 Only (No 1099’s or Corp to Corp)Scope of Services:The Service Desk Associate is...

  • Service Desk Specialist

    4 days ago

    Minneapolis, United States CareerBuilder Full time

    **Job Title: Service Desk Specialist ** Location: Hybrid in Minneapolis Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. Start Date: ASAP Duration: 1 year Hours/Week: 40 hours Rate: $30-$32/hr Contract Type: W2 Only (No 1099s or Corp to Corp) ** Scope of Services:** The Service desk Specialist provides excellent...

  • Service Desk Specialist

    1 week ago

    Minneapolis, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Service Desk SpecialistLocation: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed.Start Date: ASAP Duration: 1 yearHours/Week: 40 hours Rate: $30-$32/hrContract Type: W2 Only (No 1099’s or Corp to Corp)Scope of Services:The Service Desk Specialist...

  • Service Desk Specialist

    7 days ago

    Minneapolis, United States Blue Star Partners, LLC Full time

    **Job Title: Service Desk Specialist ** Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. Start Date: ASAP Duration: 1 year Hours/Week: 40 hours Rate: $30-$32/hr Contract Type: W2 Only (No 1099’s or Corp to Corp) ** Scope of Services:** The Service desk Specialist provides...

  • Help Desk

    Found in: Appcast US C2 - 6 hours ago

    Minneapolis, United States Paragon IT Professionals Full time

    6-month contract to hire role!! Awesome company, great culture, local to Minneapolis!3rd Shift: 11 pm - 7 am!This is an onsite role, you must be local to the Greater Minneapolis-St. Paul Area.**No Vendors/3rd Parties**Top 3 must haves (Skills/Technology/Experience): 2+ years of IT Help Desk experience (levels 1 & 2)strong understanding of Microsoft O365...

  • Help Desk

    12 hours ago

    Minneapolis, United States Paragon IT Professionals Full time

    6-month contract to hire role!! Awesome company, great culture, local to Minneapolis!3rd Shift: 11 pm - 7 am!This is an onsite role, you must be local to the Greater Minneapolis-St. Paul Area.**No Vendors/3rd Parties**Top 3 must haves (Skills/Technology/Experience): 2+ years of IT Help Desk experience (levels 1 & 2)strong understanding of Microsoft O365...

  • Help Desk

    Found in: Appcast Linkedin GBL C2 - 2 hours ago

    Minneapolis, United States Paragon IT Professionals Full time

    6-month contract to hire role!! Awesome company, great culture, local to Minneapolis!3rd Shift: 11 pm - 7 am!This is an onsite role, you must be local to the Greater Minneapolis-St. Paul Area.**No Vendors/3rd Parties**Top 3 must haves (Skills/Technology/Experience): 2+ years of IT Help Desk experience (levels 1 & 2)strong understanding of Microsoft O365...

  • Front Desk Supervisor

    Found in: beBee jobs US - 1 week ago

    Minneapolis, Minnesota, United States InterContinental Minneapolis-St. Paul Airport Full time

    Sunday-Thursday 7am-3pmThe Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising staff. Directs and works with team members to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.The...

  • Front Desk Security

    1 week ago

    Minneapolis, United States Capital Investigations & Security Services, Inc. Full time $15 - $18

    Desk position 9-5 days Monday Thru Friday. Located in a professional office building.Looking for a customer service oriented individual to greet people, monitor building entry and foot traffic.Job Details: Communication skills and positive attitude required.  Full-time position available.  Must successfully pass criminal background check, have a high...

  • Social Services Assistant

    1 week ago

    Minneapolis, United States Crest View Senior Communities Full time

    Job DescriptionJob DescriptionCrest View Senior Communities is a faith-based not for profit organization looking for positive and compassionate Social Services Assistant to serve older adults in our 106-bed skilled nursing community in Columbia Heights. This position is part time at 15-20 hours a week.Duties include:Preparing paperwork for admissions and...

  • Front Desk Agent

    1 week ago

    Minneapolis, United States Yogi MQT LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Agent to become a part of our team at our Newly Renovated Country Inn & Suites Hotel.You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests,...

  • Help Desk Technician

    Found in: beBee S US - 2 weeks ago

    Minneapolis, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally. Overview:We are seeking a talented professional to add to its well-respected IT team. If you want to be a part of an exceptional team and have the skills we are looking for, please apply for...

  • Help Desk Technician

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.Overview:We are seeking a talented professional to add to its well-respected IT team. If you want to be a part of an exceptional team and have the skills we are looking for, please apply for...

  • Front Desk Attendant

    Found in: Resume Library US A2 - 1 week ago

    Minneapolis, Minnesota, United States Ebenezer Full time

    Overview: Ebenezer offers a robust compensation package with generous benefits and wages ranging from $15.57 - $20 per hour. Wage determinations will be based on similar experience We are looking for a Front Desk Attendant to support our Senior Housing community in Minneapolis, MN! Serving as an ambassador of the community during non-business hours, this...

  • Front Desk Attendant

    Found in: Resume Library US A2 - 6 days ago

    Minneapolis, Minnesota, United States Ebenezer Full time

    Overview: Ebenezer offers a robust compensation package with generous benefits and wages ranging from $15.57 - $20 per hour. Wage determinations will be based on similar experience We are looking for a Front Desk Attendant to support our Senior Housing community in Minneapolis, MN! Serving as an ambassador of the community during non-business hours, this...

  • Front Desk Attendant

    Found in: Resume Library US A2 - 5 days ago

    Minneapolis, Minnesota, United States Ebenezer Full time

    Overview: Ebenezer offers a robust compensation package with generous benefits and wages ranging from $15.57 - $20 per hour. Wage determinations will be based on similar experience We are looking for a Front Desk Attendant to support our Senior Assisted Living community in Minneapolis, MN! Serving as an ambassador of the community during non-business...

  • Front Desk Agent

    Found in: beBee S US - 2 weeks ago

    Minneapolis, United States Moxy Minneapolis Uptown Full time

    We’re looking for a Front Desk Agent to join our Crew. We know you’re not into stiff uniforms, so ours are comfortable and sleek. What do you bring to the party? You have great style, are quick on your feet and know what’s happening in uptown. You have an open and outgoing personality and enjoy chatting with guests (probably people you'd want to hang...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Moxy Minneapolis Uptown Full time

    We're looking for a Front Desk Agent to join our Crew. We know you're not into stiff uniforms, so ours are comfortable and sleek. What do you bring to the party? You have great style, are quick on your feet and know what's happening in uptown. You have an open and outgoing personality and enjoy chatting with guests (probably people you'd want to hang out...