Service Manager
2 weeks ago
We are currently seeking a Service Manager professional to join our team in supporting the Defense and National Security Sector.
JOB DUTIES:
The Service Manager is responsible for diagramming and documenting repeatable processes within a technical program. This involves meeting with Subject Matter Experts (SMEs) to gather requirements and meticulously documenting detailed steps for each repeatable task activity. The role includes managing and updating the ServiceNow service catalog, developing service requirements packages for standard catalog items, and closely monitoring service fulfillment to identify and escalate discrepancies or breaks in automated workflows that may impact service delivery objectives. Additionally, the Service Manager performs version-controlled updates and document tracking.
Key Responsibilities:
Collaborate with engineers and project managers to gather technical requirements and communicate them clearly to developers in written form.
Monitor project lifecycle workflows and submit tickets to resolve errors promptly.
Manage and track the Demand (DMND) and Enhancement (ENHC) process for all service delivery requirements, completing escalations as needed.
Create and update complex workflows and process documents for repeatable tasks, providing training to program teams.
Conduct quality reviews of documents and tickets to ensure compliance with standards.
Work collaboratively with integrators and developers to identify solutions that enhance productivity and improve performance metrics.
Generate weekly, daily, and monthly reports and manage task deadlines effectively.
REQUIRED QUALIFICATIONS:
A minimum of 5 years of experience, which can be a combination of work history and education. This equates to a Bachelor's and 1 year, an Associates and 3 years, or a High School diploma and 5 years.
Required Clearance: TS/SCI CI.
Familiarity with ITIL processes.
Experience in technical documentation, using clear language with proper grammar, spelling, and punctuation.
Ability to execute tasks quickly and efficiently.
Expertise in or a willingness to learn Confluence and MS Visio.
Ability to collaborate with teams, facilitate technical discussions, and work independently.
Utilize various program resources to answer questions and recommend solutions.
-
Customer Service Supervisor
4 weeks ago
Chantilly, United States Service Specialties, Inc. Full timeWe are seeking a dedicated and experienced Customer Service Supervisor to join our team at Service Specialties Inc, a leading HVAC/Plumbing company. As the Customer Service Supervisor, you will oversee the customer service department, ensuring exceptional service delivery and customer satisfaction. Your primary responsibilities will include supervising a...
-
Service Manager
2 weeks ago
Chantilly, United States DanSources Full timeIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Manager Full Time Chantilly, VA, US 7 days ago Requisition ID: 1186 We are currently seeking a Service Manager professional to join our team in supporting the Defense and National Security...
-
Service Manager
3 weeks ago
Chantilly, United States Probity Full timePLEASE NOTE: This position requires an ACTIVE Top Secret/SCI Clearance with CI Polygraph. To be considered for this position, you MUST have an ACTIVE Clearance Level of Top Secret/SCI with CI Polygraph The job duties of the Service Manager are as follows: Workflow Management (WfM) develops diagrams and documents repeatable process for the program. WfM meets...
-
Assistant Automotive Service Manager
3 weeks ago
Chantilly, United States Rosenthal Automotive Full timeHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth.) We are looking to grow our company and we need you to help us. We are currently hiring an Assistant Service Manager to grow our thriving service department. If you are hardworking,...
-
Assistant Automotive Service Manager
4 weeks ago
Chantilly, United States Rosenthal Automotive Full timeJob DescriptionJob DescriptionHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth.) We are looking to grow our company and we need you to help us. We are currently hiring an Assistant Service Manager to grow our thriving service...
-
Account Manager
2 days ago
Chantilly, United States Compu Dynamics, Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced Service Account Manager to join our Service team. The ideal candidate will have a proven track record in sales within the Mechanical, Electrical, HVAC, or Data Center industryEssential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the...
-
Assistant Automotive Service Manager
18 hours ago
Chantilly, United States Rosenthal Automotive Full timeHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth.) We are looking to grow our company and we need you to help us. We are currently hiring an Assistant Service Manager to grow our thriving service department. If you are...
-
IT Service Management
2 weeks ago
Chantilly, United States SAIC Full timeDescription JOB DESCRIPTION: SAIC has an immediate opening for an Information Technology (IT) Service Management (ITSM) Systems Engineer with experience within the ITIL domains of Service Strategy, Service Design, Service Transition and Service Operation. Candidates will be expected to bring a strong working understanding of the ITIL Framework to oversee...
-
Express Service Team Lead/Manager
4 weeks ago
Chantilly, United States Ourisman Chantilly Kia Full timeJob DescriptionJob DescriptionOurisman Chantilly Kia is looking for an experienced Express Technician to lead the express team. We are looking for a candidate with extensive lube tech experience, who can help manage the flow of express service appointments, walk ins and Pre-Delivery inspections for new cars. The ideal candidate has 2+ years of experience in...
-
Chantilly, United States Amazon.com, Inc. Full timeAmazon is looking for a Generator Service Technician to join our team. The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identif Service Technician, Generator, Service Tech, Technician, Operations Manager, Service Manager, Retail
-
Chantilly, United States Amazon.com, Inc. Full timeAt Amazon Web Services (AWS), we're working to be the most customer-centric company on earth! AWS is a place where builders can build. We invent and innovate to improve the experience for our customers. If you'd like to help AWS continue growing as a Service Technician, Generator, Service Tech, Technician, Operations Manager, Service Manager, Retail
-
Marketing Coordinator
4 weeks ago
Chantilly, United States Service Specialties, Inc. Full timeService Specialties, Inc. (SSI) specializes in creating home comfort through indoor heating, cooling and plumbing in Northern Virginia. Founded in 1979, SSI remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia HVAC and Plumbing contractor! At SSI, we pride ourselves on providing...
-
Chantilly, United States Amazon.com, Inc. Full timeHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host ann Service Technician, Generator, Service Tech, Technician, Service Manager, Service, Retail
-
Chantilly, United States Amazon.com, Inc. Full timeHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host ann Service Technician, Generator, Service Tech, Technician, Service Manager, Customer Experience, Retail
-
Project Coordinator
4 weeks ago
Chantilly, United States Service Specialties, Inc. Full timeAre you looking to feel like more than just a number? To be a part of a team that cares about you? At SSI we put our Employees first!_ - Come join a fast paced, high energy team who allow you to put your skills to work! _ **Service Specialties Inc **(SSI)**, Air Conditioning, Heating and Plumbing** in **Chantilly VA** is looking to add a **Project...
-
Remote Install Coordinator
4 weeks ago
Chantilly, United States Service Specialties, Inc. Full timeAre you the type of person who can work independently while also multi-tasking? Looking for a company who has incredible benefits and cares about their employees? _**_KEEP READING_**_!_ **Service Specialties Inc **(SSI)**, Air Conditioning, Heating and Plumbing** in **Chantilly, VA** is looking to add an organized **full-time **Install Coordinator** to our...
-
Warehouse Attendant/parts Runner
4 weeks ago
Chantilly, United States Service Specialties, Inc. Full time**Job **Responsibilities** - Receiving, storing and sometimes delivering materials - Pick up materials from vendors and deliver to job sites - Load or unload supplies while it is being received or when being sent out to job sites - May involve indoor (warehouse/office) and outdoor (job sites/vendor locations) working areas - Ensure that warehouse is kept...
-
IT Services Integration SETA
4 weeks ago
Chantilly, Virginia, United States SAIC Career Site Full timeDescription JOB DESCRIPTION: SAIC is seeking an experienced Information Technology (IT) based Systems Engineer and Technical Assistant (SETA) for a position supporting a US Government customer in the Chantilly, VA area. The successful applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management...
-
IT Services Integration SETA
2 days ago
Chantilly, Virginia, United States SAIC Career Site Full timeDescription JOB DESCRIPTION: SAIC is seeking an experienced Information Technology (IT) based Systems Engineer and Technical Assistant (SETA) for a position supporting a US Government customer in the Chantilly, VA area. The successful applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management...
-
Generator Service Technician
4 days ago
Chantilly, United States Amazon.com, Inc. Full timeAbout AWS - Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust o Service Technician, Service Tech, Technician, Generator, Service Manager, Customer Experience, Retail