Patient Access Representative

3 weeks ago

Sacramento, United States Medusind Full time
Job DescriptionJob DescriptionDescription:

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms.

Our four-prong approach of an excellent management team coupled with detailed eye for processes, experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.


Benefits:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • 401K.
  • Employer paid life insurance.
  • Employer paid short-term and long-term disability.
  • Voluntary additional life insurance.
  • Voluntary supplemental insurance.
  • Employee Assistance Program.
  • 48 hours of sick time after three months.
  • 80 hours of vacation time after six months.
  • $400 referral bonuses.

The Patient Access Center Representative will interact with patients by addressing inquiries, scheduling appointments, and ensuring patient satisfaction.


ESSENTIAL DUTIES AND RESPONSBILITIES:

  • Answers a high volume of incoming calls using proper telephone etiquette and established scripts.
  • Performs the initial screening and registration of all patients.
  • Answers inquiries and assists patients with utilizing the health care delivery system.
  • Runs insurance eligibility for all callers establishing care or have already established care when making appointments.
  • Renders accurate and timely data entry of all program eligibility and registration information
  • Will schedule appointments as requested.
  • Respond to patient inquires as they relate to healthcare services.
  • Outreach calls as assigned.
  • Always maintain strict patient confidentiality and adhere to Health Insurance Portability and Accountability Act (HIPAA) standards.
Requirements:


  • Bilingual (English/Spanish) required.
  • eClinicalWorks experience required.
  • Must be able to work in a high-volume contact center environment.
  • Excellent verbal and written communication.

EDUCATION AND EXPERIENCE:

  • High School Diploma (GED or High School Equivalence Certificate).
  • Required - minimum one (1) year in a customer service/call center environment.
  • Required - minimum one (1) year in a health care related environment (FQHC preferred).
  • ECW experience preferred.

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