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Automotive Customer Service Representative
3 months ago
Yukon, United States Jim Norton Toyota Full timeThe Norton Family has been handling Oklahoma's automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement! All you need is the same commitment to excellence we have for our customers! Compensation is competitive and based on experienceBenefits ...
Automotive Customer Service Representative
3 months ago
The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement All you need is the same commitment to excellence we have for our customers
Compensation is competitive and based on experience
Benefits
- Competitive compensation and bonus opportunities
- Medical, Vision, Dental
- 401k
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
$15 - $18 per clock hour
Pay based on experience and abilities
40 hr workweek > M-F
Immediate Positions include: Cashier/Receptionist
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Job Responsibilities
This position will handle or assist others with the following duties (to name a few):
1. Assist other CSR's in answering In-Bound and making Out-Bound Phone Calls and Text Messages
2. Assist other CSR's with scheduling estimate and drop-off appointments
3. Assist other CSR's with Collection & Processing of payments/paperwork from customers (drop off & pickup)
4. Assist Estimators with opening Repair Orders
5. Assist other CSR's with waiting room being customer ready -- tend to coffee machine and waiting room cleanliness
6. Assist with updating customers on status of repairs
7. Assist with requesting service surveys and maintaining high scores
8. Assist with managing our Rental Fleet of vehicles
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Job Requirements (Minimum)
1. Upbeat Attitude
2. Great Customer Service Skills
3. High Ethical Character
4. Clean Drivers License
5. Clean Criminal Background
6. Great Phone Skills
7. Great Computer Skills
8. CDK experience a huge PLUS
9. Office Management and Customer Service Experience a huge PLUS
10. Enjoy working in a team setting
At Jim Norton Auto Group, we don’t like to toot our own horn, but lately, our hard-working professionals have earned so many awards, we have tended to brag a bit. Our legacy of award-winning customer service has earned the prestigious Toyota President’s Award 14 times, DealerRater’s 2015 Dealer of the Year, Women’s Choice Award, Angie’s List Award, and many more. It’s because of our staff’s willingness to serve our customers. If you have this same commitment to quality and excellence, and you’re looking to be among the most respected, highest-compensated professionals in the industry, we’d like you to join our team…
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
