CHS Revenue Cycle Trainer

2 weeks ago

Ithaca, United States Cayuga Medical Center Full time
Job DescriptionJob Description

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer

Fully remote, but may have opportunities for onsite in Ithaca NY*

The CHS Revenue Cycle Trainer works as an integral part of the Revenue Cycle team. Responsible for the training of all new Revenue Cycle staff. Will assist manager which develops, implements, instructs, and evaluates education and training programs related to revenue cycle. This position collaborates with all departments to ensure training needs are met as well provides feedback to the manager on the development of revenue cycle quality metrics and quality review process. This individual will foster and drive a culture of patient centered care, quality outcomes, and service excellence in a fast growing environment through the planning, development, and implementation of key training programs and initiatives.

Position Overview:

  • Responsible for all activities related to training, curriculum design and development, training media/formats, testing and proficiency standards and requirements, creative delivery strategies, and reporting in conjunction with the training and quality manager.
  • Collaborate with revenue cycle teams to identify key training opportunities. Leverage data and information gathered from quality monitoring, calibration calls, observations, etc. to identify training gaps and strategically develop learning curriculum.
  • Track progress of training programs and continuously adapt and update the content and cadence as needed, within a dynamic and fast-paced environment in conjunction with the training and quality manager.
  • Ensure effective education on content knowledge, key operational workflows, quality metric expectations and customer service for both newly on-boarded and existing team members in conjunction with the training and quality manager.
  • Ensures the application of relevant learning theories and the use of appropriate channels (e.g., online, instructor led, resource guides, and job aides) to the design, development and delivery of educational material and training classes in conjunction with the training and quality manager.
  • Conduct needs assessments, determine gaps in curriculums, and create/execute a strategy to support functions of the business.
  • Special projects as assigned.

Minimum Qualifications:

Education:

  • Bachelor's degree with 2 years of revenue cycle experience required.
  • In lieu of a Bachelor's degree, an Associate's degree with 5 years of revenue cycle experience required.

Experience:

  • Minimum 2 years hospital revenue cycle experience
  • Knowledge of the managed care industry including payer structures, administrative rules, and government payers.
  • Knowledge of revenue cycle including, patient access, insurance billing, payer reimbursement, cash posting, collections, denials and guarantor collections.
  • Proficient understanding of medical coding systems effecting the adjudication of claims payment. These include ICD-10, CPT, HCPCS, DRG, APG, APC, and revenue code structures.
  • Must possess knowledge of instructional design and instructional technologies, and learner focused with the ability to develop targeted materials based on learner preferences, characteristics, competencies, etc.
  • Demonstrated the ability to guide, direct, train and interact with staff and outside contacts.
  • Ability to work collaboratively in a team environment or independently.
  • Must be able to anticipate obstacles to a goal and initiates appropriate resolution.
  • Must have initiative to identify barriers and opportunities and provides solutions through process and operational improvements.
  • Proficient investigation and analytical skills.
  • Able to communicate (both written and verbal) professionally and effectively.
  • Requires exceptional attention to detail and demonstrated ability to prioritize work to ensure accuracy and timely completion.
  • Ability to respond quickly to change
  • Ability to build effective relationships across the System.
  • Must maintain professionalism in all duties and interactions
  • Must be motivated to participate in the continued growth and development of the Revenue Cycle.
  • Proficiency in Microsoft Excel, Word and PowerPoint

Licensure:

  • n/a

Physical Requirements:

  • Lifting up to 20 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers

  • = Essential functions

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.



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