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Manager, Network Operations
6 days ago
Manager, Network Operations
General Characteristics:
- Responsible for network operations and service levels for data and voice networking equipment and software including mainframe equipment, PBX, mid-range and network processing devices.
- Develops and implements standards, procedures, and processes for the network operations group. Plans and manages the support of new technologies (including wireless), network performance, and reliability.
- Defines and negotiates service level agreements. Oversees and coordinates the daily activities of the network operations center.
- Plans for human resources, equipment arrangements, electrical power and cable requirements for telecommunications and information processing equipment.
Dimensions Education:
- Bachelor’s Degree in Computer Science, Information Systems, or other related field.
- Or equivalent work experience.
Experience:
- A minimum of 7 years of IT work experience including managing team(s) responsible for technical servicefor hardware/software engineering, support and maintenance in LAN/WAN and multi-platform environment.
Breadth:
- Middle level management in network operations functions. Works under general direction of senior level management.
- Typically manages and mentors supervisors, project leaders and/or technical staff. Frequently reports to an IT Chief Operating Officer, Director, Network Operations or Operating Unit IT Executive.
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