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Customer Service Agent
4 months ago
Job Title: Customer Service Agent
Job Summary:
As a Customer Service Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. You will represent our company by delivering prompt, accurate, and courteous responses via phone, email, chat, or other communication channels. The ideal candidate will possess excellent communication skills, empathy, problem-solving abilities, and a commitment to ensuring customer satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
- Provide accurate information about products, services, pricing, and promotions.
- Assist customers with order placement, modifications, cancellations, and returns.
- Maintain thorough knowledge of company policies, procedures, and products to provide accurate information and support.
- Collaborate with other departments, such as sales, marketing, and logistics, to address customer needs and improve overall service delivery.
- Document all customer interactions and transactions accurately in the company's CRM system.
- Adhere to established performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
- Empathy and patience when dealing with challenging situations or difficult customers.
- Solid problem-solving skills and the ability to think quickly and creatively to resolve issues.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant computer applications.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
