Hotel Front Desk Agent

3 days ago


Romulus, United States Delta Hotels by Marriott - Detroit Metro Airport Romulus, MI Full time
Job DescriptionJob Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities:
  • Handle customer complaints as necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company

Delta Hotels by Marriott creates a seamless travel experience in more than 90 locations across North America, Asia, Europe, the Middle East, Central America, and the Caribbean. Delta Hotels focuses on the details that truly matter, delivering a streamlined and flawless stay for its guests every time.



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