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IT Support Engineer

3 months ago

Solon, United States Digital Room LLC Full time $27 - $29
Job DescriptionJob Description

We are actively hiring for the position of IT Support Engineer for our plant in Solon,OH

Duties and Responsibilities

Technical Support:
  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
  • Resolve incidents and upgrade different types of software and hardware.
  • Address issues with printers, copiers, and scanners.
  • Support and configure Windows Server.

Incident Management:

  • Assist users with logged IT-related incidents.
  • Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.
  • Escalate incidents to other support teams when necessary.
  • Accurately record, update, and document requests using the IT service desk system.
  • Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.

Equipment and Asset Management:

  • Install and configure new IT equipment.
  • Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.
  • Assist with the reconciliation of assets within the management system for accurate inventory.

Communication and Collaboration:

  • Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.
  • Proactively complete other duties as assigned.

Technical Skills

  • Proficient in using and supporting Active Directory, Windows, and Office products.
  • Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.
  • Knowledgeable in diagnosing and resolving IT-related faults/issues.
  • Competent in supporting and configuring Windows Server.
  • Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.
  • Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.
  • Basic programming skills.
  • Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.
  • Ability to provide remote support to users working from home.

Education and Work Experience

  • Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.
  • Experience in a customer-focused IT support environment, including technical problem resolution.
  • Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.
  • Broad understanding and successful application of Service Desk and Desktop services knowledge.
  • Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
  • Highly organized and independent, able to multi-task and stay organized in managing client needs.
  • Self-motivated, able to work independently, and takes initiative.
  • Outstanding attention to detail.
  • Excellent communication skills, both verbal and written.

Location

  • Must commute between two facilities.

For further information on the digital room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

  • Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
  • Competitive pay and growth opportunities.
  • Comprehensive health, dental, and vision coverage (location-specific).
  • Employer match 401(k) up to limits.
  • Company-sponsored Life and AD&D Insurance.
  • Flexible Spending Account and voluntary benefits.
  • Paid holidays and PTO.
  • Employee discounts on all products.
  • Company-sponsored training and certifications.
  • Fun workplace and wellness events, and more.