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Inbound Customer Service Assistant

3 months ago

Miami, United States Consulting Advantage Ltd Full time
Job DescriptionJob Description

We are currently seeking a dedicated Inbound Customer Service Assistant to join our dynamic team and help us continue to provide outstanding support.


As an Inbound Customer Service Assistant, your primary responsibility will be to handle incoming customer inquiries and provide solutions to their needs. You will be responsible for delivering top-notch service, ensuring customer satisfaction, and fostering long-term relationships with our valued clients.

Key Responsibilities:

  • Respond to incoming customer calls, emails, and chat inquiries in a timely and professional manner.
  • Provide accurate information regarding products, services, order status, and account questions.
  • Resolve customer issues efficiently by identifying problems, troubleshooting, and offering effective solutions.
  • Document customer interactions and maintain detailed records in our customer relationship management (CRM) system.
  • Collaborate with internal teams to address complex issues and ensure prompt resolutions.
  • Educate customers about our products and services, highlighting benefits and features.
  • Follow up with customers to ensure their issues were resolved satisfactorily and gather feedback on their experiences.
  • Identify opportunities for process improvement and share insights with the management team.

Qualifications:

  • Previous experience in a customer service or call center environment is highly desirable.
  • Exceptional verbal and written communication skills, with a friendly and professional demeanor.
  • Strong problem-solving abilities and a detail-oriented approach to tasks.
  • Proficiency in using customer support software and tools (experience with CRM systems is a plus).
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • A desire to learn and develop skills in customer service and support.