Front Desk Manager

2 months ago

Coppell, United States Stretch Lab - Coppell Full time
Job DescriptionJob DescriptionStretchLab Coppell is looking for an Front Desk Manager to help grow our team This role will be responsible for in-studio sales & member engagement functionality.

The ideal candidate likes to be on a team that ***

  • Invests in their employees and members.
  • Creates opportunities for personal or career growth.
  • Makes a huge impact in peoples lives.
  • Is part of a culture that radiates teamwork, support, high performance and continual development.
  • Continually learns from a best-in-class program.
  • Is looking for a long-term position, and not just a few months.
StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, StretchLab has created a variety of offerings to empower clients to Live Long. StretchLab has gathered a team of experts already certified in an array of related fields including physical therapy, chiropractic medicine, yoga, Pilates and more. StretchLab prides itself on having the finest team of stretching professionals. StretchLabs proprietary Flexologist Training Program (FTP) ensures that our clients receive a world class stretching session.

StretchLab recognizes the importance of maintaining a consistent and experienced workforce. As such it is important to retain staff wherever possible. Our mission at StretchLab is to keep our members and employees for the long-term. If both employees and members feel like they are winning, we believe everyone is successful.


REQUIREMENTS:

  • 2+ years of fitness sales or relevant sales experience preferred
  • Strong phone skills and customer follow up
  • Ability to manage and drive multiple revenue streams including memberships and retail
  • Must have excellent communication and strong interpersonal skills in person and over the phone
  • Must be solution-based and results oriented, competitive spirit
  • Ability to recognize areas of improvement and make changes using good judgment
  • An affinity and passion for fitness
  • Professional, punctual, reliable and neat and organized
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients and the general public
  • Proficiency with computers and Studio software
Candidate must be able to work a flexible schedule with nights and weekend availability.

DUTIES:

  • Membership and retail sales
  • Collect outstanding dues
  • Maintain cleanliness and organization of the studio
  • Enforce studio policies and procedures
  • Provide exceptional level of customer service at the studio to existing members via face-to-face service, phone and email
  • Become proficient at ClubReady software to troubleshoot client account inquiries and possible sales opportunities
  • Contact prospects/leads to schedule a stretch and enroll them in a membership
  • Drive and retain retail and membership sales
  • Maintain organization of staff, cleanliness and organization of the Studio
  • Network and partner in the community
  • Enforce policies and procedures relating to customers
  • Ensure all forms, administrative supplies and studio literature is stocked and visible
  • Participate in as many networking/community events in the surrounding community and studio promotions as possible to be scheduled with Corporate
  • Execute light Operational duties such as: ordering supplies, scheduling staff, aid with social media and anything else Owner sees fit
  • Any other duties as assigned

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