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Scheduler - Clinton Township
4 months ago
SCHEDULER
Under the supervision of the Lead Scheduler, Scheduling Manager or Sr. Director – Operational Support & Innovation, PACE Southeast Michigan (SEMI), the Scheduler is responsible for scheduling Participant Appointments for all visit types: Assessments, Acute Visits, Specialty Appointments, Ancillary Appointments, and Care Plan appointments.
SPECIFIC DUTIES AND FUNCTIONS:
- Answers the telephone and escalates calls to the appropriate party or takes detailed messages for the person and ensures they receive the message
- Enters participant appointments onto the calendar using the EMR – TruChart or EPIC as appropriate.
- Verifies that all appointments are authorized prior to scheduling the appointment.
- Troubleshoots any issues with authorizations or appointments with the RN Case Manager or designee.
- Ensures transportation requests are completed and input into TruChart following the transportation request workflow.
- Confirms all appointments with the participant and/or caregiver as appropriate and documents response in TruChart following the appointment confirmation workflow.
- Ensures that all schedules are reviewed the day prior to the appointment with the RN Case Managers by 1:00 PM to ensure any issues are resolved.
- Tracks no-shows and cancellations and informs the RN Case Manager of all cancellations; reschedules missed appointments following the workflow for rescheduling appointments.
- Discharges participants after clinic visits and schedules any needed follow-up.
- Prepares packets for participants to take to their Specialty Appointments as directed by the Clinic Coordinator or RN Case Manager.
- Prints and provides a copy of the daily schedule to the Primary Care Team.
- Present for the Participant Care Team (PCT) meeting 2x per day when needed and follows up on any issues identified by the team.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Requires a level of knowledge that is normally associated by completion of high school or equivalency.
- Requires the ability to function in a multi-task environment.
- Must be self-directed, flexible and committed to the team concept.
- Requires proficient knowledge of Microsoft Windows programs such as Word and Excel (Data Entry and spread sheets)
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift-up to 15 pounds at a time
- Works in a clinical office setting
- May travel to/cover other sites as needed
