Blood Bank Associate TSS

Start your professional career at SCC Soft Computer. We are looking for an entry-level Blood Bank TSS to join our team. This position will include basic Blood Bank, Donor, and Laboratory theory and logic with an emphasis on expanding and troubleshooting LIS skills. This position offers an opportunity for advancement as well as competitive benefits.

Duties and Responsibilities:

Technical Duties:

• Primarily responsible for system critical or non-complex application issues related to areas designated under Blood Bank or Donor
• Properly documents new tasks into the Case Management System (STAR/TMS)
• Performs simple troubleshooting of System issues or non-complex application issues using provided tools
• Immediately alerts appropriate SCC staff of client system critical conditions
• Redirects tasks to other technical departments upon completing preliminary investigation
• Escalates tasks to appropriate Lead Technical Support Analyst or Technical Support Specialist per Departmental and Support guidelines
• Identifies commonly reoccurring system issues and reports this to the Team Manager or designee
• Assists with projects as assigned by the Team Manager
• Performs other duties as assigned

Support Activities - Participates in SCC’s Support Mission and Goals by:

• Assigning an appropriate level of criticality to all support calls and tasks received
• Performing troubleshooting activities to identify the cause of a reported problem
• Documenting all actions taken during the problem resolution process
• Developing solutions to reported problems
• Searching on-line manuals and helpdesk for resolution to reported problems
• Collaborating with other support team members and SCC staff as directed to deliver timely and satisfactory resolutions to reported problems
• Providing timely follow-ups (status updates) to clients during the problem resolution process
• Escalating unresolved client issues to Tier 3 Support (Senior TSS)
• Initiate proactive calls to clients

Job Specifications:

Education Required:

An Associate’s or Bachelor’s degree in any healthcare or information technology is highly desirable.

Experience Desired:

Minimum 1 year working in a Hospital involved in specimen processing, phlebotomy or lab assistant for the areas of Blood Bank, Donor, Immunohematology, Chemistry, Hematology, Serology, Microbiology, Histology or Cytology. Previous experience in a service-related field, clinical laboratory, or related computer position also desirable.

Skills Required:

Knowledge:

• Proficient in the use of a PC
• Proficient in the use GUI applications such as Windows and MS Office
• Training in Laboratory Information Systems (LIS) or Computer Science desirable

Skills:

• Analytical and problem solving ability
• Ability to work independently
• Ability to collaborate with other team members
• Excellent communication skills (oral and written)
• Excellent interpersonal skills
• Ability to work effectively under stress
• Good keyboard/typing abilities
• Excellent teaching and presentation skills
• Excellent multi-tasking abilities

Travel Required:

No travel is required.