Multi Unit Manager
2 weeks ago
Benefits
- 401K plan matching
- Health, dental, vision, and life insurance
- Advancement and travel opportunities
- Quarterly bonus opportunities
- Paid vacation, sick, and personal days after 90 days of employment
Responsibilities and essential job functions include, but are not limited to, the following:
- Develop the store management team within the market to deliver legendary customer experiences in all stores.
- Drive the implementation of company programs to meet operational and organizational objectives.
- Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andys Frozen Custard.
- Plan, identify, communicate, and delegate key responsibilities and practices to the store management team.
- Review store environments and key business indicators within the market to identify problems, concerns, and opportunities for improvement.
- Create market implementation plans to support execution of regional and company initiatives.
- Follow up consistently to ensure accountability to plans.
- Monitor and manage market-wide management staffing levels.
- Utilize existing tools to identify and prioritize communications to the store management team within the district.
- Access external resources to support company-wide operations including Marketing, Finance, and Store Development.
- Solicit customer feedback to understand customer needs and the needs of the local community.
- Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance.
- Be working in store a minimum of 3-5 days per week; Must be on store schedule.
Experience
- 5+ years experience in food service industry
- Direct supervision of 20+ employees
- Responsibility for training and developing teams
- Coaching employees and planning for succession on a team
- Responsibility for scheduling hours or controlling overtime
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Must be able to work various shifts per week including early mornings, evenings, weekdays, weekends, and/or holidays
- Bachelors Degree in Business/Hospitality Management (preferred) or equivalent experience in field
- High school diploma
- 5+ years of high-level management experience
- Ability to manage the overall operations of multiple stores independently
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building and leadership training skills
- Ability to maintain communication with corporate office
- Ability to handle confidential and sensitive information
- Working knowledge of business processes and system development
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