Assistant Branch Manager

4 weeks ago

Frisco, United States Hilltop Holdings Full time
Job Description

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more

Under general direction of the Branch Manager, assists in managing operations of a full service retail bank branch; positively influences the branch by expanding and developing personal and small business banking relationships. Responsible for assisting in the administration and efficient daily operation of a retail bank branch including operations, relationship management, customer service excellence, and security in accordance with bank strategy, policies, and procedures.

Responsibilities

  • Assists in management of employees, organization, and direction of activities. Maximizes branch operations, leads by example, and provides high level of quality customer service.
  • Assists in training and development of staff.
  • Oversees organization and execution of branch relationship sales management, operations and service processes and procedures to maximize customer service; staff productivity, and operational efficiencies.
  • Ensures compliance with bank regulations, requirements, and procedures.
  • Develops and manages profitable, multi-product relationships with individuals, small businesses, and small business management teams.
  • Calls existing customers to maintain and deepen client relationship.
  • Monitors proactive relationship banking activities and campaigns for self and staff.
  • Achieves and/or exceeds established branch performance and personal production goals; ensures that staff members meet established personal and production goals.
  • Assists with managing cost effectiveness of the branch; maximizes profitability.
  • Supports Community Reinvestment Act (CRA) through business development efforts; in conjunction with Branch Manager, educates branch staff on CRA requirements including documentation.
  • Assists with oversight of cross-selling efforts of branch operations staff; facilitates staff referrals of bank products and services.
  • May prepare operational and financial reports, as well as general correspondence within required timeframes.
  • Approves customer overdrafts and other transactions in accordance with established authority levels/limits.
  • Facilitates staff training and development; coaches employees in appropriated operational practices and methods.
  • Receives and resolves routine and/or difficult customer issues and inquiries.
  • Other duties and responsibilities as required.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Qualifications
  • Bachelor's degree or equivalent work experience required. For degree, Business, or related field preferred.
  • 2-3 years of related experience in banking with at least one year of previous management/supervisory experience in a branch setting.
  • Thorough knowledge and understanding of regulatory guidelines and operating procedures as well as general bank operations related to the servicing of accounts, ATMs, and other bank services.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
  • Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
  • Must be self-motivated with strong initiative, accountability, and attention to detail.


About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.

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