WIOA Adult/DW Program Supervisor

1 month ago

Garland, United States Equus Full time
Job DescriptionJob DescriptionCompany Description

The position will provide support to the WIOA Adult/DW programs as well as other special grants. Role to include overseeing work experience as well as job development for program participants and assisting staff through outreaching area employers and maintaining relationships with employers and organizations. Ensures that referrals are processed in a timely manner. Ensures all services are data entered according to policies and procedures accurately and in real time as service is provided to the job seeker in the appropriate systems (Sessions/TWC Mainframe, WIT-WFCM System, etc.

Job Description

· Reviews case files to ensure compliance with contractual agreements 

· May perform case management, eligibility and data entry duties for customers.

· Partner with Performance and Quality team to work with centers to ensure performance expectations

are met and data entry meets quality expectations.

· Compile data for reporting progress of programs.

· Conducts trainings with new hires and ongoing training with tenured staff.

· Partners with leadership team to develop corrective action plans

· Interacts one on one and in groups with individuals from a diverse range of backgrounds 

· Availability for out of office meetings, conferences

· Creates, implements, and monitors Standard Operating Procedures (SOPs)

· Demonstrate knowledge of quality assurance procedures and federal, state and local workforce

Coalition laws and mandates

· Collaborate with Job Developer to connect job seekers with employers

· Responsible to drive center enrollment and spending goals

· Maintain existing linkages to community resources and develop new ones.

· Provide information regarding available services to business community.

· Ensure data entry and data integrity of all employer services in appropriate databases.

· Other duties as assigned

Qualifications

· Bachelor’s Degree in related field and some supervisory experience.

· Knowledge of work experience

· Minimum of 2-3 years’ experience in workforce development or recruitment

· Excellent verbal and written communication skills.

· Demonstrated customer service skills

· Should have a considerable skill in interviewing techniques and good knowledge of all functions of industry

clusters.

· Familiarity with communities being served with knowledge and understanding of local needs and resources.

· Demonstrated knowledge of labor market trends.

· Demonstrated computer skills, with experience using word processing and spreadsheet software programs.

· Demonstrated performance in placing program participants into employment.

· Ability to meet and/or exceed set goals and objectives.

· Demonstrated experience in communicating with area employers.

· A valid driver’s license and proof of auto insurance that meets the State of TX requirements

· Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor or case manager

· Demonstrate a working knowledge of computers and knowledge of data management processes

· Demonstrate knowledge of eligibility determination processes and filing procedures

· Demonstrate good communication, telephone and customer service skills

· Demonstrated ability to conducting training sessions and do presentations.

· Demonstrated experience working with various Federal/State programs including TANF, SNAP, TAA, AEL and Employment Services (WIT)

· Knows the Dallas Area or can get to destinations using maps/GP



Additional Information

Extensive standing, sitting, computer, phone, and deskwork required; some kneeling and lifting of up to 10 pounds

required; work primarily in a defined office environment with specified hours, although flexible hours including

overtime may be required; interacts one on one and in groups with individuals from a diverse range of backgrounds.

UP to 25% travel within Dallas County

All your information will be kept confidential according to EEO guidelines.

The salary for this position is $62,004.80 per year.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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