At Home Towing Dispatcher

4 weeks ago

Auburn, United States Pro-Tow - 24 Hr Towing & Emergency Services Full time
Job DescriptionJob Description
  • Why We Do What We Do:
    • A company on mission: Building more and more men and women better at work, at home, in our community and the world.
      A company with core values: Character, Discipline, Caring, Unique, and Growth
      A company with clear priorities: Safety, Damage Free, Successful, Paid, Fun
  • How we do it:
    • We provide service and breakdown solutions for commercial trucks and fleets
  • What we do:
    • Towing, InShop Repair, Roadside Repair, Spill Response, Cargo Recovery, and Load Services.
  • What We Expect From You:
    • Work between 25 to 35 hours per week in 3 to 5 shifts throughout the 24/7week. The majority of shifts are after standard business hours to include evenings, overnight, holidays, and weekend shifts.
    • Your Shift Schedule will be relatively consistent, but exact shifts will vary.
    • Must be able to do orientation at our Auburn, WA location.
    • Must be able to cover an intermittent Auburn, WA InOffice Shift for InOffice dispatchers' Time Off Requests.
  • Who We Are:
    • Our group of companies does things differently. We've been in the business since 1993, and though we've grown substantially since then, we've chosen to remain a local, family-owned and family-focused company. That mindset extends to the members of our team within our 3 brands: Pro-Tow, Motorplex and Pro-Enviro.
    • We are also passionate about our trade and proud to be in it. By working with us, you'll get the opportunity to show off and improve your skills and talents while solving problems for our customers. You'll be rewarded with financial stability, advancement opportunities and job satisfaction. We want to see our team members grow, both inside and outside of the workplace.

Standards and Expectations For This Job

  • 1 to 3 years of high pressure phone, dispatching, or service coordinating experience.
  • A job history that reflects your commitment to serve your company, and not just the company serving you.
  • You must have a laptop awake at all times for electronic dispatch notifications. You must have the phone system and your computer nearby, to immediately answer and respond to every call.
  • Pro-Tow will provide a multi-line desk phone and a portable phone. Our phone equipment plugs into your home internet and connects virtually to our phone system.
  • You must be able to handle easily 3 to 4 phone phone calls at the same time and the pressure that comes along with it.
  • General knowledge of the state of WA and extremely proficient with Google Maps.
  • You must have your own laptop with Windows 10 or later and in good working order with sufficient high speed internet access.
  • You must be able to type accurately greater than 40wpm.
  • You'll have access to an on-call supervisor at all times.
  • We utilize Microsoft Teams for consistent conversation and communications throughout our operations.
  • Additional information:
    • This is a W-2 Position, not a 1099 position.
    • This is an overtime and minimum wage exempt position in compliance with RCW 49.56.130 and 49.46.010. This is because you can reside and/or sleep at the place of employment (your home), spending a substantial portion of your worktime not engaged in active duties.
  • You will be assigned a variety of tasks to be done while not directly dispatching and answering the phones.
  • There are times that you are able to do personal tasks while working as long as you meet all job standards and expectations.
  • Sleeping or going to bed during a quiet shift is not permitted.
  • Must not use drugs (including marijuana at all, in any method, and have not anytime within the last 6 months) and cannot consume alcohol during working hours.
  • Must meet WSP criminal background check standards.

Types of Calls

  • Impounded cars: Customers that have had their cars impounded can be frustrated and less than pleasant. These callers must be served in a formal, legal manner.
  • 911 dispatchers: When there's an accident, 911 dispatchers will call for tow services. They require quick, professional and immediate response.
  • Private customers and companies: When clients require our towing or mechanical repair assistance, they require attention to detail and exceptional customer service.

Apply to be a member of our team

We encourage you to check out our company sites for Pro-Tow, Motorplex and Pro-Enviro. You can also read our blogs and follow us on social media too to learn more about what we do and get a feel for the company. If you feel like you'd be a good fit for our team, follow these steps:

Not job hunting? Feel free to introduce yourself

Even if you are happily employed or not living in our area of service, we'd still love to hear from you. If working for Pro-Tow, Motorplex or Pro-Enviro is something that might interest you in the future, let us know. We are constantly growing and looking for qualified, motivated people to grow with us.

FromPay Range From$18.07—$20.43 USD

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