Part-Time Parking Attendant

1 month ago

Silver Spring, United States Comstock Companies Full time
Job DescriptionJob DescriptionDescriptionUnder the supervision and direction of the Senior Area Manager, The Parking Attendant provides exceptional service to customers, tenants, and guests in an attentive, friendly, and efficient manner in a commercial parking setting. The ideal candidate will exhibit an outstanding commitment to customer satisfaction, reliability, and punctuality. This position requires prolonged periods of standing and walking.

Schedule: M-F, 2 PM - 6 PM
Key Responsibilities
  • Facilitate smooth customer interactions with pay stations or automated ticketing equipment, ensuring successful receipt and credit card payments.
  • Assist customers in locating their vehicles within the garage.
  • Direct incoming and outgoing traffic to appropriate parking areas or spaces, utilizing hand signals or flashlights as required.
  • Address and resolve customer inquiries, issues, and complaints promptly and courteously.
  • Conduct regular patrols within parking areas to deter and identify any potential risks of vehicle damage, theft, or other property-related concerns.
  • Continuously seek opportunities to assist customers, aiming to exceed their expectations and earn their appreciation.
  • Professional and courteous demeanor with all customers, tenants, and guests
  • Acknowledge, greet, and welcome customers, tenants, and guests, using appropriate protocols
  • Assist customers, tenants, and guests with loading and unloading belongings as needed
  • Explain parking rates and retrieval procedures to customers, tenants, and guests upon arrival
  • Immediately report any accidents to manager on duty
  • Maintain a safe, clean and neat work environment by following standards and procedures
  • Maybe asked by management to complete small cleaning or maintenance tasks according to the company's maintenance checklists
  • Maybe asked to fill in for front line associates during their absences
  • Perform other duties as assigned

Qualifications
  • High School Diploma/ GED 
  • Must be able to perform basic math, understand rates applicable to time passed, and understand 24-hour and military time systems
  • Able to speak, read, and write English fluently
  • Must be able to work legally in the United States
  • Must pass background and drug screenings
  • Proven track record of delivering exceptional customer service.
  • Demonstrated reliability and punctuality.
  • Ability to communicate clearly, distinctly, and effectively while maintaining a respectful and diplomatic demeanor.
  • Experience in handling and resolving customer issues and/or complaints, including interactions with irate customers.
  • Ability to demonstrate professionalism, with excellent communication and interpersonal skills
  • Passion for customer service and attention to detail
  • Must be highly  credible and trustworthy, and operate with high degree of integrity
  • Must hold oneself and others accountable and strive for a high level of excellence
  • Must have a positive, can-do attitude and be able to fuel growth and innovation
  • Must be customer-focused and results-oriented
  • Must want to continuously learn and develop
  • Ability to establish strong working relationships with others in team setting 
  • Ability to  multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
  • Self-directed and able to work independently, with minimal supervision


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