Service Coordinator

3 weeks ago

Harrisburg, United States Cleveland Brothers Equipment Company Full time
Job DescriptionJob Description

Cleveland Brothers, the largest Cat® dealer in PA, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator in our Harrisburg (Manada Hill), PA facility.

This position will work closely with the Service Supervisor who manages the Service department. Core responsibilities revolve around executing work order flow for the Power Generation Division.

Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers by ensuring the efficient flow of documentation and supplies from various sources. This position mandates that the employee be able to perform all of the following functions:

SUMMARY OF DUTIES: Cleveland Brothers will train in to perform any combination of the following duties:

- Greet and assist customers in person or over telephone

- Enter personnel time into time collection system and generate all required paperwork

- Advise concerned parties on status of jobs Order parts by computer for repairs from either inside or outside the Company and oversee distribution

- Accept payments for services

- Keep logs of repairs performed, customer calls, and parts required

- Initiate warranty claims and credit unused or defective parts against work orders

- Schedule repair work in absence of supervision

- Operate basic office equipment

- Perform other work related duties as required

- Proven ability to organize and prioritize work based on time constraints

- Strong communication skills for dealing with customers and fellow employees

BACKGROUND TRAINING AND EXPERIENCE: Clerical experience a plus. Must have good typing and phone skills. Basic knowledge of Microsoft Office.

Why Join the Cleveland Brothers Team:

  • Competitive Compensation
  • Phenomenal Benefits Package Available Day 1: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
  • Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
  • Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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