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Portfolio Analyst
4 months ago
- Billing Management- upload monthly billing files
- Revenue Escalations – conduct review of accounts to ensure pricing is accurate.
- Conduct monthly reviews on portfolio profitability
- Generate reporting for management.
- Review data for deficiencies or errors
- Correct identified errors directly, or work with the related departments to ensure updates are made to accounts in a timely manner
- Perform updates to comply with industry regulations or card brand association changes.
- Comply with data integrity and security policies
- Inbound Calls (15-20 per day)
- Conducting rate analysis on new and existing merchant accounts
- High attention to detail
- High School Diploma or GED
- Ability to communicate clearly and professionally via phone and email
- Ability to learn quickly and multi-task in a fast paced, ever-changing environment
- Must work well in a team environment while also having the ability to work independently
- Intermediate math skills
- Strong time management skills
- Experience with Microsoft Office programs (Outlook, Excel, Word, etc.)
- Prior experience in the Payments industry
- Prior Call Center experience