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Concierge Sat/Sun 4PM-12AM

4 months ago

Reston, United States Comstock Companies Full time
Job DescriptionJob DescriptionDescriptionJoin our team as a part-time evening concierge and become the epitome of hospitality excellence for our residents. As a nighttime ambassador, your primary focus will be delivering unparalleled customer service, ensuring every resident's needs are met with care and efficiency. From greeting guests with a warm smile to providing personalized assistance, you'll be the friendly face they rely on during their evening adventures. If you have a passion for creating memorable experiences and thrive on making people's lives easier, this role is perfect for you. Apply now and be a vital part of our commitment to providing unparalleled customer service, even after the sun sets.
Key Responsibilities
  • Ability to work Sat/Sun from 4PM-12AM
  • Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
  • Meet and greet all visitors such as tenants, guests and prospects
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Respond to tenant questions and complaints in a timely manner
  • Ensure that only authorized individuals enter the building
  • Manage incoming phone calls and direct them to the appropriate destination
  • Coordinate reservation for amenity space, loading elevators and loading dock
  • Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed 
  • Work scheduled shifts
  • Perform other duties as needed


Qualifications
  • High School Diploma or equivalent (GED)
  • Strong customer service background
  • 1 year of concierge or high-end customer service experience is needed and 3 years is preferred
  • Must be able to work weekends 
  • Ability to work holidays required.  Flexibility to pick up additional shifts, as needed
  • Proficient in Microsoft Office, particularly Outlook, Word and Excel
  • Outgoing personality with ability to relate to diverse group of people
  • Self-motivated and high energy
  • Strong problem-solving skills
  • Strong sense of urgency
  • Must be highly credible and trustworthy, and operate with high degree of integrity
  • Must hold oneself and others accountable and strive for a high level of excellence
  • Must have a positive, can-do attitude and be able to fuel growth and innovation
  • Must be customer-focused and results-oriented
  • Must want to continuously learn and develop
  • Exceptional oral and written communication skills
  • Ability to work well in a team establishing good working relationships with others
  • Ability to multitask and prioritize tasks with a strong attention to detail
  • Self-directed and able to work independently, with minimal supervision