Retail Clerk/Key Holder

3 months ago

Charlotte Hall, United States Spring Dell Center, Inc. Full time
Job DescriptionJob Description

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace.

Company Overview

Spring Dell Center, Inc. is dedicated to assisting individuals with disabilities in achieving their highest level of independence by providing support and employment opportunities for the quality of life they desire within their community. Our employees are responsible for providing the highest quality of individualized services. Our ultimate goal is to promote full community integration for individuals with disabilities. Specifically, our resale Hooks & Hangers stores have the important goal of raising funds for the agency to cover expenses not covered by current funding opportunities. Hooks & Hangers serves as a volunteer and paid opportunity site for many of the individuals supported.

Retail Clerk/Key Holder:

  • Salary: $15.00 to $15.92/ hourly
  • Job Type:  Part-Time  
  • Location: Hooks and Hangers Store in Charlotte Hall and La Plata

Qualifications:​

  • High School Diploma or GED
  • Ability to lift 50 lbs. or more
  • Experience working with disabled adults preferred
  • Supervisory Experience
  • Basic Computer Skills

Requirements of Position:

  • Consistent attendance and punctuality 
  • Follow instructions and respond to supervisor’s direction  
  • Demonstrate sound time management and dependability 
  • Contribute to building positive Teamwork 
  • Demonstrate accuracy and thoroughness 
  • Exhibit effective communication skills, both written and oral  
  • Exhibit initiative and resourcefulness 
  • Adaptable to change  
  • Consistent demonstration of professionalism 
  • Ability to perform the physical demands of the position, including 50-pound lifting requirement  
  • Strong retail experience  
  • Ability to work a flexible schedule 

Duties of Position: 

Retail Responsibilities

  • Maintain customer relations and handle complaints as they come in and report them to the Retail Management immediately.  
  • Maintain communication with the Retail Manager.  
  • Communicate ideas for sales or improvements in the store or running of the store to the Retail Manager.  
  • Keep the store's appearance neat and orderly.  
  • Report maintenance problems to the Retail Management.  
  • Maintain accountability for the register drawer when assigned: report any discrepancy immediately to the Retail Manager.  
  • Complete specific duties as assigned by the Retail Manager 

Key Holder Responsibilities (If applicable)  

  • Assist the store manager with the overall operation of the business unit.  
  • Keep a record of daily sales on the required forms or in a computer database.  
  • Make and record deposits at the end of each shift when needed or as assigned.  
  • Ensure the sales floor is stocked and all racks are appropriately marked and consistent in content and design. 
  • Ensure all donations are immediately removed from the front of the store, to include the sidewalk, and moved to the rear of the store for processing to ensure areas are safe for employees, customers, or volunteers.  
  • Prior to opening and closing, ensure the store is neat and clean. All racks should be neat and orderly, floor vacuumed, all counters/tables are wiped down and all departments are orderly.  
  • Ensure drawers are correctly counted, if assigned, and secured at closing. Make sure the alarm set and doors locked at closing.  
  • Helps to create an atmosphere of ongoing exceptional customer service to internal (coworkers, peers, volunteers) and external customers (donors, customers, and Spring Dell partners).  
  • Provides exceptional customer service to customers and resolves customer complaints. 
  • Models, monitors, and enforces compliance with company policies and procedures.
  •  Maintains the general appearance of store to company standards.  
  • Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis.  
  • Completes specific duties as assigned by retail manager. 

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