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Patient Access Representative
3 months ago
Summary:
A patient access representative is responsible for helping patients gain access to medical treatment within Osceola Medical Center. The patient access representative performs all duties associated with efficient and complete scheduling and registration of all patients requiring services in the emergency department and may float to clinic and outpatient registration as needed.
The patient access representative provides a cheerful, approachable presence demonstrating outstanding customer service within the facility while completing daily tasks efficiently and accurately. Representatives adhere to the strictest confidentiality and HIPAA regulations. They are responsible to greet patients in a prompt and polite manner, gather pertinent data to complete registration tasks and ensure efficient patient flow.
Typical Schedule:
Monday 7:30 am -5:00 pm, Tuesday 7:30 am -5:00 pm,, Wednesday 7:30 am -5:00 pm,, Thursday 7:30 am -5:00 pm
One weekend every quarter and one holiday every 2 years
Must have flexibility to start as early as 6:00 am.
Qualifications:
- High School Diploma/GED/HSED
- Strong customer services skills
- Ability to multi-task
- Positive attitude
Minimum of 1 year of experience in patient access is a plus.
