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Phone Banker, Credit Union Customer Service Rep
2 weeks ago
State Credit Union is seeking applicants for a Full Time Member Service Representative located in a phone center environment. As a Member Service Representative, you will be responsible for providing exceptional customer service and support to our members.
Job duties include, but are not limited to:
- Receive incoming member calls, determine the nature of their request, and either process the request or direct the call to the appropriate person or department for assistance.
- Process member transaction requests;
- Answer member account inquiries. Performs basic error corrections on accounts.
- Cross-sell products and services as well as strive to meet goals for service, quality, and productivity of the department.
Qualifications:
- Have professional communication and problem-solving skills.
- Applicants should have at least 1 year customer service experience. Experience in a financial institution preferred.
- Candidates are required to be well organized, have the ability to efficiently multi-task, possess good computer skills, and be able to consistently handle difficult member issues.
Benefits:
- Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
- 401K with employer matching contributions
- Tuition Reimbursement
- Federal Reserve Banks Holiday Schedule
- And more
Job Posted by ApplicantPro
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