Virtual Support Advocate Full-Time

2 weeks ago

Forsyth, United States Decatur Earthmover Credit Union Full time
Job DescriptionJob DescriptionDescription:

DECU is committed to a culture of positive member satisfaction, lasting relationships and exceptional products that are right for the needs of our members. We believe, and we want you to believe, it is a privilege to serve both our members and our community. We are rooted in the credit union movement of “People helping People”.


This is why we offer our team members a career and not just a job. Do you thrive in a collaborative team environment and have passion to serve others? This is who WE are and if this is who YOU are, a Member Advocate position is right for you.


Requirements:

In this role, you will provide services to members by conducting transactions accurately and finding the right solution to best fit the needs of our members while building member rapport and satisfaction.


You will be empowered to address member concerns, inquiries or complaints with limited guidance. You will also answer the phone by greeting members and nonmembers in a professional, warm manner. You will be an expert on products and services with DECU. You will effectively interview members to acquire, retain and deepen member relationships. You will seek outside the box member solutions. You will also assist in training new Member Advocates while also assisting with video banking and online chat.


These are just a few things you will be doing as a Member Advocate 2. We do require you have at least six months of customer service and problem-solving experience. Excellent communication skills is a must.


Our total rewards package for your employee experience includes Career Paths, Internal Promotions, Collaborative Spirit, Volunteer Opportunities, Paid Time Off, Comprehensive Benefit Package, Competitive Pay and a Business Casual environment to name a few.

Join our Team

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