Front Desk Check In
2 weeks ago
Spokane Urology is seeking a friendly, compassionate, and organized front desk check in person to join our team in Bala Cynwyd. The candidate must be a quick learner, use good judgment, and have great customer service skills. In this role, you will assist with patient check-in/out, insurance verification, patient scheduling, and other duties for the office. Must be available Monday through Friday.
Responsibilities
Creates a welcoming atmosphere by greeting visitors and patients to the clinic
Checks in patients in a timely, friendly manner- willing to jump in at check out if need be
Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
Comforts patients by answering any questions they may have
Obtains patient identification and insurance information
Maintains patient accounts by verifying insurance information and coordinating with relevant insurance websites for authorization purposes
Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delay
Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
Coordinates transportation for patients as needed
Schedules testing and procedures for patients as necessary
Helps respond to medical emergencies, if necessary
Requirements:-
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