Inside Sales Manager

1 month ago

Hudsonville, United States ESPEC North America Inc Full time
Job DescriptionJob DescriptionDescription:

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.


Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.


We are currently hiring a Inside Sales Manager for our sales department. We offer an awesome benefits package, clean work environment, and opportunities for advancement


Hours: 8:00am-5:00pm Mon-Fri. Limited hybrid scheduling options could be possible once established once fully operational.


Essential Duties and Responsibilities:

  • Provides oversight, guidance and training to the Inside Sales Group which includes Applications Engineers, Product Specialists, and Sales Administrators.
  • Reviews Sales to Engineering Requests (SER) and Engineering to Sales Responses (ESR) for accuracy, completeness, effectiveness in meeting technical requirements and cost control.
  • Assures staffing levels are appropriate to meet customer needs.
  • Reviews and completes supplier forms for new customers and assists with submitting bids in customer portals when required.
  • Provides feedback to the Production Team when ship dates need to be improved; assists in determining which orders become critical; and monitors order status. Tracks early and late shipments when production schedule dates change. Updates SOs and communicates new dates and order status to field sales and customers.
  • Participates in meetings with Production regarding job scheduling and tracking.
  • Tracks and reports on Bookings, Quote Activity, and Global Customer interaction.
  • Interfaces with Customers, Sales Representatives and Regional Sales Managers to assure that communication is clear, concise, accurate and proactive.
  • Focuses on Continuous Improvement of quoting tools and order entry processes to enhance customer satisfaction.
  • Supports the Inside Sales Team by prioritizing work, breaking down barriers, and freeing up resources to keep quote requests on track for timely completion.
  • Establishes and monitors individual and department goals and KPI’s.
  • Identifies necessary knowledge, skills, tools and training. Mentors, guides and assists direct reports. Provides continuous feedback. Maintains training records.
  • Hosts visiting customers to support Sales efforts as necessary.
  • Maintains awareness of customer satisfaction, strengthens relationships across the company and looks to add value in all processes.
  • Interacts and cooperates with other departments to meet and exceed customer expectations and sales goals.
  • Maintains and improves Policies, Procedures, and Compliance to ISO Standards as they relate to the Inside Sales Department.
  • Approves time off requests and weekly payroll/time cards.
  • Participates in interview and disciplinary processes.
  • Evaluates staff performance, administers compensation adjustments and regularly meets with employees to maintain a common understanding of expectations.
  • Attends trade shows and assigns team members to support shows as needed.
Requirements:
  • Bachelor’s degree in a Science, or Technology required. Degree in Engineering strongly preferred.
  • Minimum of 5 years in a Leadership position required.
  • Background and experience in customer relations and diverse experience in a manufacturing environment required.
  • Product and/or Systems Design experience preferred.
  • Sales Management experience with a positive record of meeting goals preferred.
  • Strong technical capability with mechanical, electrical, and controls systems including refrigeration preferred.
  • Experience with manufacturing and sales of environmental chambers, and experience with operation of environmental chambers in a production or lab setting preferred.

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