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Fire Prevention Customer Service Technician

3 months ago

Lenexa, United States City of Lenexa Full time
Job DescriptionJob Description

The City of Lenexa Fire Department is currently accepting applications for an in office Fire Prevention Customer Service Technician who is proficient with technology and has excellent communication and written skills to join our team.

The ideal candidate is someone that is a highly motivated individual with a creative side who is an independent creative thinker with a drive to excel while working in a dynamic office environment. Organizational and multi-tasking skills are a must have for this position. The ideal candidate enjoys working with others and has a teamwork spirit while managing prevention schedules, activities and databases. Because this position engages with the public, personable customer service experience is a critical component to this position. The position is an integral part of the day to day operations of the fire department prevention division. The ideal candidate would also be willing to become proficient in social media messaging and creative design for organizational publications.

Why come work with us? At the City of Lenexa, our employees are dedicated to the City’s core values – integrity, service, teamwork, dedication, vision and caring. We all contribute to deliver exceptional customer service. You will have the opportunity to work on exciting programs that impact and support the community we serve.

Hours: Monday - Friday, 8am-5pm

Location: Lenexa Public Safety Building: 12350 W. 87ths St. Pkwy. Lenexa, KS 66215

Position Summary

The Fire Prevention Customer Service Technician performs a variety of administrative and support functions and duties related to the Lenexa Fire Department Fire Prevention Division.

Essential Functions, Duties and Responsibilities
  • Assist with the annual fire and life safety inspection program by assigning inspections, tracking completion and managing data to provide insight into the program.
  • Provide fire department data to individuals in accordance with the Kansas Open Records Act (KORA) per city and department policy.
  • Process and maintain fire prevention division records in accordance with established policy in a variety of industry specific software such as EPR Fireworks and The Compliance Engine software.
  • Research and create informational and educational articles, brochures, flyers, social media posts and public service announcements related to fire and life safety and other department activities.
  • Serve as a department liaison to the City of Lenexa Communications department to assist with the maintenance of the fire department webpage.
  • Assist the public with fire department-related permits and certificate of occupancy applications.
  • Assist with the supporting and managing of the public education and the fire investigation teams.
  • Provide information to the public via phone and email on organizational established procedures and requirements as well as answers to fire and life safety related inquiries.
  • Facilitate day-to-day office operations within the prevention division.
Additional Examples of Work Performed
  • Assist with the planning and execution of the public education activities and programs including the annual LFD Open House, Fire Prevention Month school presentations, other training and event requests. This may require occasionally working evenings and/or weekends for events and programs.
  • Provide input on and order supplies and promotional items for the Prevention Division.
  • Assist with and attend various committee meetings internal and external to the Department
  • Perform other assigned tasks related to fire prevention activities.
  • Operate City-owned vehicles appropriately in accordance with applicable state statutes.
  • Create comprehensive documents that are clear, concise, mechanically correct and completed on time.
  • Assist in the continuous development of the community risk analysis of fire department statistics to determine deficiency needs to create education programs focus.
  • Demonstrate positive employment behavior reflecting support for the Governing Body, City Manager, Management Team and the Fire Chief. Model the City of Lenexa and department mission, vision and values.

Qualifications

Minimum: High school diploma or G.E.D. and two (2) years of customer service, office management, or administrative experience. Must possess and maintain a valid driver’s license and insurable driving record.

Compensation and Benefits

Starting rate of pay for this position is $20.44 to $23.69 per hour dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including:

  • Low-cost premiums for medical, dental, and vision insurance
  • Free or low cost on-site medical clinic
  • 4% employer retirement contribution with optional 2% match
  • A pension plan via the Kansas Public Employees Retirement System (KPERS)
  • Six weeks of parental leave at full pay
  • City-paid short-term and long-term disability plans
  • Tuition reimbursement up to $3,500 per year
  • Additional personal leave during first year of employment for new employees
  • Minimum of 2 weeks of vacation during first year
  • 10 paid holidays per year
  • Paid sick leave and personal leave
  • Free membership to the Lenexa Rec Center

City of Lenexa strives to be an inclusive place to work. Offers of employment are conditional upon successful completion of a pre-employment drug screen, physical, vision test, hearing test, reference check, and a background check is required for applicants age 18 or older. Candidates with prior criminal convictions are encouraged to submit applications for positions where they meet the minimum and/or desired qualifications and will not automatically be excluded from the recruitment process.

To Apply

Complete the online application and attach your resume and cover letter reflecting your work history. Applications will be reviewed as they are received. The position will remain open until filled.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.