Coordinator, Resident Services
3 weeks ago
LOCATION: New York, NY
HOURLY RATE: $29.13
SCHEDULE: 15 hrs/week (M to F - 8:30 AM to 11:30 AM)
WHO WE ARE:
Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan’s Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city’s leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. AAFE also supports economic empowerment through two affiliates: a small business CDFI, Renaissance EDC (REDC), that provides financial and technical assistance to low-income, immigrant entrepreneurs; and a homeownership CDFI, Community Development Fund (CDF), that provides counseling and financial assistance to first-time and existing homeowners. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth.
Job Summary: The Coordinator, Resident Services is a part-time position that will work under AAFE’s Community Services department and directly reports to Program Manager, Resident Services. The role plays a vital role in achieving AAFE’s mission of providing safe housing with good living conditions. The Coordinator, Residents Services provides assistance to residents through ensuring that their needs are met and they have access to the right resources. As a Resident Services Coordinator, you will play a pivotal role in enhancing the resident experience and fostering community engagement. Your responsibilities include:
Breakfast Preparation and Center Opening:
- Prepare nutritious breakfast for residents ensuring their well-being and satisfaction.
- Ensure timely availability of newspapers, fostering a sense of familiarity and comfort.
- Open the center promptly at 9:00 AM, setting a welcoming tone for the day.
Resident Outreach:
- Conduct proactive outreach activities to actively involve residents in the services program.
- Cultivate strong relationships with residents, effectively addressing their needs and concerns.
- Strategize and execute outreach events to promote community engagement and service utilization.
- Collaborate with fellow staff to devise and implement comprehensive outreach strategies.
Building Outreach:
- Formulate innovative strategies to boost resident participation in community activities, enhancing cohesion.
- Maintain open lines of communication with residents to solicit feedback, fostering a culture of continuous improvement.
- Provide support in resolving resident issues, ensuring a harmonious living environment.
Other Responsibilities:
- Assist in coordinating and facilitating diverse resident events and activities, promoting inclusivity.
- Maintain meticulous records of resident interactions and program participation, ensuring accuracy and accountability.
- Collaborate closely with team members to achieve overarching resident service program goals.
- Flexibility to undertake additional duties as directed by the supervisor, contributing to the team's success.
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in resident services, community outreach, or related fields advantageous.
- Ability to maintain good working relationships with residents and co-workers through building trust and open communication
- Strong organizational skills and keen attention to details to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite and relevant software for streamlined operations.
- Willingness to work occasional evenings or weekends for events or resident needs, demonstrating dedication.
- Commitment to serving and supporting residents in a diverse community setting, fostering inclusivity and empowerment.
EXPECTATIONS & HOW WE WORK:
We believe that the people and the communities that we have the privilege to serve, deserve our very best every day. We are a results-driven organization that focuses on inclusiveness, empowerment and impact. AAFE employees are accountable, collaborative and strong communicators with a core strength of community service and development. We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity. We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward. All employees are expected to adhere to the following:
- Ensure compliance with all grant/contract requirements
- Work as part of a team in supporting other AAFE program contracts and projects
- Provide quality customer service to both internal and external partners and co-workers.
- Support efforts that ensure a safe and healthy work environment.
- Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
- An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Maintain a positive, helpful attitude.
- Enjoy your time at work
Join our team as a Resident Services Coordinator and be a catalyst for positive change within our vibrant community
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