Director of Rooms

3 weeks ago

Tucson, United States Hilton Full time
Job DescriptionJob Description

Scope of Position:

The Director of Rooms is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, exceptional guest satisfaction and developing team members, while maintaining the integrity of the hotel and the brand.

Position Responsibilities and Qualifications:

Education & Experience:

· Four-year college degree is preferred, and/or equivalent work experience.

· Certification preferred: Senior manager and/or other certification as required by franchise.

· Alcohol awareness and/or food safety certification as required by local or state government agency.

· Previous Department managerial experience preferred.

· Strong financial knowledge and computer (Microsoft Office Suite) skills required.

Physical Demands:

· Long hours sometimes required, including nights and weekends.

· Light Work - Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or

constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand for long hours at a time.

· Ability to move quickly about the hotel overseeing the various departments of the property.

Required Competencies

· Must be able to convey information and ideas clearly, both oral and written.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

· Must have the ability to work in a fast-paced environment.

· Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

· Must be able to work with and understand financial information and data, and basic arithmetic function.

Responsibilities that may include any and all of the following:

· Approach all encounters with guests and team members in a friendly, service-oriented manner.

· Maintain regular attendance in compliance with Desert Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of appearance and grooming, proper dress, which includes wearing a correct nametag when working.

· Complies at all times with Desert Hospitality standards and regulations to encourage safe and efficient hotel operations.

Responsibilities cont’d:

· Has knowledge and understanding of all department policies and procedures and can communicate and enforce all policies fairly and consistently with team members.

· Manage all sources of revenue to include rooms, food and beverage, telephone and others. Ensure all departments are profitable and maintain strong working relationships.

· Actively participate in sales discussions, meetings and plans. Know key account executives and business base.

· Know monthly production levels for each salesperson on staff.

· Assist in creating the hotel’s annual budget and monitor the performance of the hotel throughout the year.

· Produce monthly financial reports and know at all times where the hotel stands against budget and forecast.

· Manage Team Member functions of the hotel by controlling turnover, motivating team members,

focusing on team member development and retention and conducting regular team member meetings.

· Protect the property and its assets through enforcing and maintaining a preventative maintenance program.

· Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

· Ensure hotel is in compliance with all federal, state and local laws, including OSHA, HazCOMM, EEOC, Wage Hour and health and liquor laws.

· Meet all financial review dates and corporate directed programs in a timely fashion.

· Ensure that training in service standards is taking place in each department using the steps to effective training according to Brand and Desert Hospitality standards.

· Actively participate in hotel’s Manager-On-Duty Program.

· On a monthly basis, forecast the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze pervious and projected data to generate an accurate Reforecast.

· Assist and/or conduct all department manager performance reviews according to Desert Hospitality standards and in a timely manner.

· Motivate, coach, counsel and discipline all management personnel according to Desert Hospitality standards.

· Perform other duties as requested by management.

· Attend or conducts all training/meetings as required by management.

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