Assistant Manager

2 months ago

Hillsboro, United States Principal Service Solutions Full time
Job DescriptionJob Description

Join our dynamic team as we transform the way high-tech companies work Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.

Principal Service Solutions is looking for an Assistant Manager - Field Service. As an Assistant Manager of Field Services, you will play a crucial role in managing and expediting the workflow of assigned Field Service Engineers I, II, and III in the coordination, planning, organization, and scheduling of forecasted work assignments. As such, an Assistant Manager of Field Services performs the following duties personally or in conjunction with the Manager of Field Services to ensure reputable, reliable, and technically competent service to assigned customers. In addition, part of your role is to ensure that the Field Service Engineer team operates in line with organizational goals.

This is a long-term, direct company hire, full-time position with full benefits.

Shift: Day shift - Monday to Friday

The position will be based in Hillsboro, OR, and requires previous experience in high-technology capital equipment  in the semiconductor industry (Vaccum Theory/ Pumps)


Pay Rate: 100k - 120k/yr

Responsibilities: 

  • Under the direction of the Manager of Field Services, facilitate the day-to-day operations of assigned Field Service Engineers and Customer Satisfaction is met.
  • Working from engineering drawings, schematics, and technical manuals, performs hands-on field service duties at customer sites, i.e. on-site installations of systems, upgrades, and retrofits; diagnosis, preventative maintenance, and repairs of complex electronic and mechanical systems; debugging; etc.
  • Working from final process results on customer product, provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance, and proper use training to customers and fellow employees on equipment.
  • May recommend to customers, fellow employees, and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
  • In a timely manner, submits all necessary documentation, i.e. timesheets, expense reports, weekly update field service reports, etc. as dictated via company policies, procedures, and practices. Adheres strictly to guidelines and instructions issued by management.
  • Maintains technical proficiency and troubleshooting skills to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars, and in-house/OJT.
  • Ensure that all customer service issues, i.e. orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. are handled in a manner that will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.
  • Directly supervise up to 12 employees as assigned. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; implementing recommendations for rewarding and disciplining employees, addressing complaints, and resolving problems. Responsible for managing a positive team culture.
  • Works with internal account management and other groups to prepare service packages and quotes.
  • As appropriate and necessary, ensures corporate programs, i.e. EH&S, ISO, JSOX, C-TPAT, ITAR, Compliance, etc., are supported and adhered to.

Requirements:

  • Bachelor‘s degree (B.S.) in electronics, electrical, and/or mechanical engineering disciplines.
  • 9 -15 years’ related experience and/or training (with emphasis on vacuum technology); or other equivalent combination of training and experience or military experience.
  • Must possess supervisory experience.
  • Up to 50% travel is required per business and customer requirements.
  • Must be qualified and able to work in a clean room environment requiring the use of full cleanroom garments
  • Microsoft Office
 

Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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