Customer Success Learning Program
2 weeks ago
- Uniqueness of SAAS
- Subscription based revenue model
- SAAS Customer lifecycle
- What is Customer Success?
- Business Growth CSM
- CSM’s Mindset
- CSM Key attributes.
- Customer Advocacy
- Project management
- Top Challenges
- Skills Micro skills
- Staying Organized
- Managing Expectations
- Project management
- Influence
- Highly analytical
- Relationship Mgmt. skills
- Courage Confidence Self Esteem, Emotional Intelligence , Driving effective meetings
Key activities
- Kick-Off Call
- Project management
- Training and adoption
- Business reviews
- Escalation Mgmt.
- Product and customer Advocate New feature request
- Achieving Metrics
- Forecasting, Renewal, Expansion Churn
- NPS, Testimonial , Case study
Enabling folks to drive customer success in B2B SaaS product companies by upskilling them via live training, workshops and mock sessions.
B2B SAAS products are everywhere these days. They are looking for talent who can match the required skills and possess hands-on experience.
In this VUCA world, Churn Control come handy to coach candidates to not only be part of a community but also practice and learn from the industry experts who are already working in the domain and have a demonstrated history of success in the domain.&
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Customer Success Learning Program
1 week ago
Los Angeles, California, United States Churn Control Full timeJob DescriptionCustomer Success Learning ProgramBecome a Skilled Customer Success Manager for B2B SAAS ProductsThis unique opportunity aims to enhance your expertise and join a global community to advance your career in customer success.What You Will Learn in the Program:The Special Characteristics of SAASRevenue Model Based on SubscriptionsCustomer...
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Customer Success Manager
4 weeks ago
Los Angeles, United States RFgen Software Full timeRfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility solutions...
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Customer Success Manager
2 weeks ago
Los Angeles, United States RFgen Software Full timeRfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility solutions...
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Customer Success Manager
1 week ago
Los Angeles, California, United States RFgen Software Full timeRfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility solutions...
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Customer Success Manager
4 weeks ago
Los Angeles, United States ServiceTitan Full timeReady to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their...
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Customer Success Intern
2 months ago
Los Angeles, California, United States MoeGo Full time【Customer Success Internship Opportunities】Customer Success team plays an important role to convey what we value about our customers and products by addressing customer's problems with care and timely response. The members from this team are also exceptional with diversified backgrounds and vitality. -Job Responsibilities for Customer Success...
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Customer Success Intern
3 weeks ago
Los Angeles, California, United States MoeGo Full time【Customer Success Internship Opportunities】Customer Success team plays an important role to convey what we value about our customers and products by addressing customer's problems with care and timely response. The members from this team are also exceptional with diversified backgrounds and vitality. -Job Responsibilities for Customer Success...
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Expression of Interest
2 weeks ago
Los Angeles, United States Marlee (Fingerprint for Success) Full timeWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers...
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Customer Success Manager
4 weeks ago
Los Angeles, United States Sprinklr Full timeThe Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. What You Will Do: Empower Sprinklr enterprise customers to improve their...
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Customer Success Manager
3 days ago
Los Angeles, United States Sprinklr Full timeThe Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. What You Will Do: Empower Sprinklr enterprise customers to improve their...
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Expression of Interest
3 weeks ago
Los Angeles, United States Marlee (Fingerprint for Success) Full timeJob DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...
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Expression of Interest
2 weeks ago
Los Angeles, United States Marlee (Fingerprint for Success) Full timeJob DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...
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Customer Success Manager
4 weeks ago
Los Angeles, United States NVIDIA Full timeWe are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...
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Customer Success Manager
7 days ago
Los Angeles, California, United States NVIDIA Full timeWe are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer's NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer's business goals and...
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Los Angeles, California, United States Philips Full timeJob TitleEnterprise Customer Success Manager, Healthcare (West Zone) Job Description Enterprise Customer Success Manager - West ZoneAs the Enterprise Customer Success Manager, you will direct and guide the activities of customer programs consisting of multiple and interdependent projects executed to contribute to the delivery of its intended benefits. The...
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Senior Customer Success Manager
1 month ago
Los Angeles, United States BlackLine Full timeJob Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the...
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Senior Customer Success Manager
3 weeks ago
Los Angeles, United States BlackLine Full timeJob Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the...
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Customer Success Manager
4 weeks ago
Los Angeles, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet...
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Customer Success Manager
2 months ago
Los Angeles, United States Kuraray America , Inc. Full timeAbout Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...
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Social Studies Teacher
3 weeks ago
Los Angeles, United States Matrix 4 Success Academy Full time**Learning Facilitator** **EDUCATION** **LEARNING FACILITATORS DUTIES** **Non-negotiable, evaluative duties and responsibilities. LF will perform the following duties**: - Instructional planning following the Diploma Plus Curriculum Development and DPNG. - Reviewing and evaluating the work of pupils using the Diploma Plus Rubrics. - Create ongoing and...