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Operations Manager

3 months ago

Ladson, United States Kept Companies Full time
Job DescriptionJob DescriptionSalary: $85k/ annual

Kept Companies is the largest self-performing commercial cleaning and maintenance company in the nation. With nine leading brands and over 100 locations nationwide servicing industries including restaurant, solar, retail, transportation and supermarket. Kept Companies is the leading provider of commercial fleet washing, retail equipment refurbishing and sales, refrigeration, hood, coil and solar panel cleaning and parking lot services in the nation.

 

Operations Manager

 

The Operations Manager is responsible for the safe and efficient completion of all available work for their assigned routes. Most days will consist of a mix of 30% office-related activities and 70% field-related activities. The Operations Manager will engage in record keeping activities, scheduling, billing, jobsite quality and safety checks and fleet and equipment maintenance management. This position requires a significant amount of driving from jobsite to jobsite. At times, the Operations Manager may be required to engage in or work alongside crew members both for training and for assistance, and therefore must be willing to engage in washing and other manual labor activities. The Operations Manager must possess computer and software skills including Microsoft programs and can learn Kept Companies operations software. There are no assigned work hours for this position, however time off is rarely available on weekends and is limited normally to two weekdays. The Operations Manager must have the ability to self-manage within the work week accomplishing many tasks and goals assigned.

Key Responsibility Areas (KRA)

  • QUALITY CONTROL
  • Organizing and leading route team members in precise execution of
    services to achieve high customer satisfaction.
  • SAFETY AND ENVIRONMENTAL COMPLIANCE
  • Lead team, and personally adhere to, company standards for safety,
    environmental compliance, asset management, and procedural practices.
  • OPERATIONAL EFFECIENCY
  • Completing 100% of assigned work in the most efficient manner possible
    while maintaining customer satisfaction.
  • SCHEDULING AND BILLING WORKFLOWS
  • Complete and validate schedule by Sunday, prior to the following week’s
  • Each day reconcile all work and routes from the prior day immediately after
  • Each week must be completely billed and reconciled with all wages
    accounted for by 9AM Tuesday morning from the previous week.

Regular Duties

  • The Operations Manager will aid in hiring, promotion, discipline, and other
    HR related activities.
  • Overseeing all route level employees including onboard training, and day to
    day route activities.
  • Respond to operational problems in the field including breakdowns, injuries,
    or other issues as they arise.
  • Ensure preparation of and regular service of all assigned vehicles and
  • Correcting issues or complaints from customers.
  • Responding to emergencies and special call-in work from customers
  • Assist or lead monthly team safety meetings.
  • Assist in the regular reviews, and counseling of all route employees.


Compensation

  • Base Salary + Commissions
  • Vacation Time
  • Optional Medical, Dental, Vision Plans