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Property Manager

2 months ago

Phoenix, United States Roofstock Full time
Job DescriptionJob Description

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it's going (and growing)

With a talented team of 600+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors).

About the Role:

The role of the Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it's incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Roofstock organization, partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy.

Responsibilities:

  • Manage a portfolio in accordance with investors' changing goals and objectives
  • Provide excellent customer service at all times to our investors
  • Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
  • Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
  • Proactively create tasks for team members and follow up to ensure satisfactory completion
  • Build strong virtual relationships with all other departments
  • Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
  • Ability to discuss and cross-sell Roofstock real estate products
  • You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
  • Assist investors with the purchase/sale of income properties

Qualifications:

  • Must have an active Real Estate License
  • Bachelor's degree in business or related field, or equivalent experience
  • 3+ years experience preferred in operations, real estate, customer service, or account management
  • Prior experience in property management, cost management, or revenue management, a plus
  • Extreme attention to detail
  • Excellent written and verbal communication skills
  • Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
  • Thrives in a fast-paced and startup environment
  • Tech savvy

Location:

This position is classified as REMOTE within the Greater Phoenix Area.

Compensation:

$70,000 annually. Additionally, this position is eligible for a bonus based upon achievement of performance objectives.

Travel required:

  • Must be able to travel within the assigned area a minimum of 10% of the time
  • Travel may be required for training + offsites
  • Valid drivers license and a reliable source of transportation
Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package.

Competitive & Unique Benefits Package:

  • Generous PTO Policy
  • 13 Paid Holidays
  • Volunteer Time Off
  • Paid Parental Leave
  • 401k Program
  • Wellness and home office/cell phone subsidies
  • Robust health, dental, vision insurance, and more

Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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