Hotel Front Desk Receptionist
3 months ago
$10 - $12 hourly
Responsibilities:- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Must have graduated high school, received a GED or equivalent
Super 8 By Wyndham in Pocatello, ID is located at 1330 Bench Rd. Our ideal candidate is attentive, motivated, and hard-working.
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