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Systems Support Specialist

4 months ago

Waterloo, United States BlueScope Recycling Full time
Job DescriptionJob DescriptionCompany Description

BlueScope Recycling is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, IN, Delta, OH, and Mansfield, OH. BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public, focusing on delivering the highest level of service. 

As a processor, BlueScope Recycling transforms raw ferrous scrap into specification melt products for primary and secondary producers of iron, steel, and stainless steel.

BlueScope Recycling focuses on achieving long-term sustainable growth by applying extensive knowledge and experience to support the unique needs of generators and consumers of scrap metal.

BlueScope Recycling is part of the BlueScope family of businesses. For over 100 years, BlueScope has continued to build on our reputation of quality brands and products, leading technology, and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright, and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas, and perspective can help shape our future – we look forward to hearing them

Job Description

Summary:  The Information Systems department provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost-effective method that helps to increase efficiency and accuracy.

The primary function of this role is to provide installation, maintenance, and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations.         

Duties and Responsibilities:

  • Provide functional and technical support to BlueScope Recycling associates
  • Provide clear and cordial communication to internal and external customers
  • Manage assets, uptime, and performance of networks, machines, and systems as assigned
  • Ensure that standard company hardware and software are being maintained and in working condition as required
  • Ensure that all requests are recorded and completed to customer satisfaction
  • Document resolutions to requests for future reference
  • Recognize and report developing trends in the support process and technologies
  • Provide network support to BRM employees by partnering with BBNA infrastructure staff
  • Set initial priority of requests ticketing system and assign appropriate resources
  • Load and Maintain authorized software onto PCs
  • Place requisitions for new hardware and software once approved 
  • Coordinate tasks with team members and give feedback in relation to assigned tasks
  • Participate in and make recommendations during team meetings 
  • Collaborate with peers to understand and support new technologies deployed within BRM
  • Travel required up to 5-10%
Qualifications

Required Qualifications:

  • High school diploma or equivalent
  • 5-7 years of relevant work experience including desktop support, network administration, and computer hardware support.
  • Networking, PC and server management systems experience (virtual servers a plus).
  • Experience deploying and supporting O365.
  • Experience in supporting multiple locations, users, computers and servers
  • Experience with AD support and configuration

Preferred Qualifications:

  • BS degree in Computer Science or related field or combined relevant experience


Additional Information

Equal Opportunity Employer Statement:

BlueScope Recycling Materials is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.