CT/MRI/PET-CT Field Service Engineer

3 months ago

Austin, United States MXR Imaging, Inc. Full time
Job DescriptionJob DescriptionMXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, ultrasound, DR, CR, x-ray and ultrasound probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more.
The experienced sales and service staff at MXR consults with customers to design the best solution based on facility-specific needs, budget and functional requirements. Representing multiple manufacturers gives MXR the ability to sell the best-proven equipment for each situation. As a full-service medical imaging company, MXR can deliver the equipment, do the installation, maintenance, perform warranty work, provide parts and even train the facilities' engineer on maintaining the equipment. Our customers can choose levels of service support that fits their organizational needs and budget.

Location: San Antonio/Austin, TX

Position Summary:

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred.

Essential Duties:

  • Provide on-demand phone and on-site support as required.
  • Plan, schedule, and execute all required planned maintenance (PM) activities.
  • Accurately and promptly submit required paperwork to accounting/operations.
  • Promote positive customer relationships, including non-service call visits and meetings.
  • Promptly returning and documenting all material not used in the field to MXR Imaging facilities.
  • Work with sales and operations on all customer-specific site and technical issues.
  • Work with customers and sales force to clarify customer requirements and technical issues.
  • Professionally, safely, and accurately perform on-site system installations as well as de-installations.
  • Assist in site planning, sales consultations as needed.
  • Maintain inventory integrity through proper handling, inspection, and warehousing.
  • Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.
  • Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Education/Experience:

Required:

  • High School Diploma
  • Must have extensive background in servicing Medical Imaging equipment.
  • Candidate must be willing to be on call, this includes weekends and holidays.
  • Candidate must have a valid U.S. driver's license.

Preferred:

  • An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment is a PLUS.

Travel:

  • Must be willing to travel within the United States.

Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal communication skills; experience in effectively communicating key data.
  • Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation.
  • Personal qualities of integrity, credibility, and unwavering commitment.
  • A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude.
  • Customer satisfaction.
    • Promptness of response to users' request for support.
    • Accuracy and report quality and meeting deadlines.
    • Solving problems on a first call basis.
    • Maintaining excellent customer relations.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Training Requirements

  • ESD Training (ESA and EF)
  • Cold Stress Training
  • HIPAA
  • Heat Stress Training
  • Departmental Procedures as required to the role
  • Quality Key Process Indicators and Policy, Good Documentation Practices
  • Safety awareness initiatives and protocols
  • Software utilization

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