Assistant General Manager

Become the Best Part of PMP Management

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Assistant General Manager, SunRiver, St. George, UT

Who We Are
Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage
facebook/pmpmanage
linkedin/company/pmpmanagement

Who We’re Looking For
PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Assistant Community Manager will be an active supporter of the community vision and philosophies and PMP’s commitment to client, staff and community. As a result of job performance, will promote client satisfaction, employee

retention, and the advancement of the client in terms of its image, visibility, and reputation. This position

directly supports and reports to the General Manager.

Duties & Responsibilities:

General Operations

• Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, goals and objectives.
• Assist in the implementation of the stated priority goals/issues and business plans of the client.
• Assist in managing all agreements to ensure that they are executed and implemented appropriately between all organizations and that the financial obligations are accurately recorded.
• Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations.
• In the General Manager absence, ensure all board documents and packets are prepared in accordance with governing documents and Utah Code, posted and delivered properly.
• Assist the General Manager in providing leadership at each meeting in terms of agenda support, written and oral reports as requested on designated items, and summarize the priorities of each meeting as it relates to the community.
• Will act on behalf of the General Manager in his absence.
• Maintain awareness of homeowners’ community desires.

Financial and Records

• Assist the General Manager with all billing and invoice processing, reviewing for accuracy.
• Review and approve invoices to ensure correct balances are paid and coded to the correct budget line items then forward to General Manager for final approval.
• Assist in annual budget preparation and ensure adherence to association budget.
• Preliminary review of monthly financial reports, including preparation of executive summary and variance reports as requested, takes a leadership role with Capital and Reserve projects.
• Oversight responsibility to ensure Board Minutes Resolutions and corporate records are completed accurately, filed and posted.

Supervisory

• Has direct reporting responsibility for up to 10 other associates, including directing work, scheduling, and overseeing day to day operations.
• Responsible for the approval of time sheets and requests for time off and vacation for staff. Will plan and schedule for adequate coverage.
• Assistant GM SunRiver St George Community Association Works with the GM and is responsible for the training, counseling and professional advancement of staff under your responsibility (Org Chart).
• Supports and assist in hiring, training and supervising all direct or indirect staff in accordance to PMP policies.
• Schedule and attend weekly staff and other staff function meetings.

Community Standards & Architectural Review

• Oversee ARC compliance and general enforcement and ensuring policies are properly implemented and proper records are maintained.
• Train staff on architectural guidelines, inspection process, and community policies & procedures.
• ?Reviews agenda and violation hearing packages prior to going to the ARC Committee or Board of Trustees.
• Oversee, with Compliance Coordinator, ARC and Compliance email account ensuring timely and accurate responses.
• Coordinate with Compliance Coordinator, ARC liaison and Architectural Review Committee and assist residents through the architectural review process.

Asset Management

• In conjunction with the Asset Coordinator, oversee subcontractors’ adherence to specifications and that work is completed in accordance with client standards.
• Ensure proper maintenance of community area property and equipment.
• Prepares bid specifications and makes recommendations for the award of contracts.
• Maintain and keep updated the community asset tracker and log.

Other Duties

• Regularly contribute articles and other relevant written materials to the weekly email, website, and any other SunRiver communication methods.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs.
• Actively manage client and staff problems and issues, making appropriate decisions consistent with company policies, procedures and practice.
• Recommend, develop and roll-out any programs or initiatives which would increase operational effectiveness, efficiency and cost reduction.
• Attend and participate in professional industry meetings. Stay abreast of new trends and innovations in fields of community management and community programming.
• Obtain and maintain all professional designations, including continuing education courses
• Participate in reviewing association policies on an ongoing basis to ensure compliance with Utah code, declaration and other requirements of governing institutions.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds.
• Other duties as deemed necessary.

SUPERVISORY RESPONSIBILITIES

Direct responsibility for up to ten associates, including performance management, mentoring, and ensuring they have the tools, support, and training needed to be successful.

While this position generally works during normal business hours, the Assistant Community Manager is on-call 24hours a day, 365 days per year by phone and to come to property as needed unless prior approval received (example: approved time off).

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential

functions.

• Strong leadership and team building skills
• Ability to manage multiple priorities
• Ability to manage multiple staff members
• Excellent communication skills
• Promotes collaboration

EDUCATION and/or EXPERIENCE:

The Assistant General Manager will portray, but is not limited to, the following capabilities/ qualifications.

• Has a minimum of 3 years of community management experience.
• Is committed to continual learning as evidenced by attendance at seminars, industry programs as an attendee or as a guest speaker.
• Displays strong written skills to be able to publish appropriate documentation as directed to create the legacy for the association, particularly in the area of administration.
• Be well spoken to instill confidence in the residents that reside within the community as well as the public that may interact through designated programs and issues.
• Displays a community posture that well represents the vision of association.
• Understands bidding and maintenance practices.
• In brief, the following qualities are of necessity for this job position:

o Management decision-making capabilities.

o Strategic planning capabilities.

o Demonstrates public charisma as evidenced by proven leadership skills.

o Has a proven track record working with Volunteer Committees and elected or appointed Board(s) of Directors.

o Is technology literate.

o Demonstrates good client interaction and visibility.

o Demonstrates effective verbal and written communication skills.

o Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance.

o Excellent problem solver; demonstrates ability to use creative alternatives.

o Assertive, PR oriented.

o Must have experience in Design Review Committee (DRC/ARC) assistance, as well as homeowner compliance processes.

LANGUAGE SKILLS:

Proficient in English.

MATHEMATICAL SKILLS:

Excellent general math skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

Certified Community Association Manager preferred (CMCA) – or equivalent. Valid Utah Driver’s license including State mandated vehicle insurance.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around office.
• Must be able to move about the community including standing on hard surfaces for long periods of time and walking on uneven surfaces.
• Talking and hearing occur continuously in the process of communicating with guests, clients, supervisors, and co-workers.
• Must be literate and articulate in written form to prepare correspondence.
• Must be able to handle multiple tasks.
• Must be able to handle pressure and deadlines related to the job.

WORK ENVIRONMENT: The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Consistent and regular attendance required.

Due to business demands, hours over and above normal office hours are required.