Banking Operations Specialist

SUMMARY: Primarily provide administrative and operating support to check image software systems. Process and research all incoming files and ensure all items are reviewed for any suspicious or fraudulent activity. Partner with the Branch network to conduct any further investigation regarding possible fraudulent items. Ensure all items have a decision in a timely manner. Log and maintain all documentation on items received and reviewed. Provide timely review of activity to protect customer accounts from negative activity. In addition, is an active participant in community and volunteer events.

Job Description:

Research and Adjustments

• Process adjustment requests from other Financial Institutions, research, and process entries to accounts. Research problems and interact with branches, customers, and other Financial Institutions. Determine the source of discrepancies using IS Research and DNA.
• Process and research all incoming entries from the Federal Reserve Bank using FED online software; interact with the Accounting Department for any discrepancies.
• Keep records of all entries by logging into adjustment spreadsheet. Review all outstanding items weekly and report status to Operations Manager.
• Process all Late Returns reclaims.
• Reconcile Return check General Ledger daily.

Load Errors/Stop Payments

• Review all checks listed on our Load Error report and make all needed corrections to ensure once the file is processed, the correct customer accounts are charged.
• Review and mark all Stop Payment and Stop Payment Suspect on DNA Pay no Pay, along with contacting the branches with any issues.

Check Review

• Review items on check image software systems for Consumer and Business customers.
• Process and research all incoming entries into check image software systems using core system and documentation storage software.
• Verify signatures on all questionable checks.
• Reject all suspicious and questionable items.
• Along with debiting customers’ accounts, notify the branches of all rejected ATM deposited items.

Zelle and ACH

• Timely review of all Zelle disputes including fraud and Non-Fraud disputes.
• Ensure that all fraud cases related to Zelle within Salesforce and Centrix are handled, reviewed, and closed.
• Research settlement issues and complete corrections to customer account to balance out the reconciliation.
• Provide timely responses to FiServ as a receiving Zelle participant in good faith recovery attempts.
• Daily proof of Zelle reconciliation.
• Daily Monitoring and Call Backs associated with ACH.

Bill Pay

• Review incoming bill pay suspension e-mails and respond to requests in a timely manner.
• Contact customers to identify if bill pay item is fraudulent or genuine.
• Obtain detailed information for all fraud payments so that they can be communicated to the Fraud team to launch an investigation.

Compliance

• Maintain familiarity with the regulatory environment.
• Adjust ATM Dollar holds per funds availability schedule.
• Keep records of all daily activity by logging into daily trends spreadsheet.
• Complete all compliance training timely.

Other

• Performs other job-related duties as assigned.

Job Requirements:

• Bachelor’s degree in business or related field highly preferred;
• Minimum of 2 years’ experience within financial services industry;
• Experience in Banking Operations (Check Image Software) highly preferred;
• Knowledge of Payment Services policies and procedures or other relevant banking operations experience is required;
• Must be able to prioritize quickly and maintain organization in a fast-paced environment with multiple specific deadlines throughout the day;
• Strong knowledge of banking operations;
• Ability to multi-task, handle and manage a high volume of inbound customer files;
• Ability to work well under pressure while maintaining strong attention to detail;
• Ability to work and resolve issue independently;
• Excellent communications skills, both spoken and written;
• MS Office - advanced level of functionality in Excel and Word;

Columbia Bank and its affiliates is an Equal Opportunity Employer

Affirmative Action Employer/Males/Females/Protected Veterans/Individuals with Disabilities