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RMA Technician
2 months ago
Job Title: RMA Technician
Location: Fremont, CA
About Us:
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Job Summary:
The RMA Technician is responsible for handling returned merchandise, including inspecting, testing, repairing, and documenting products returned by customers. This role requires attention to detail, strong technical skills, and excellent communication abilities to ensure customer satisfaction and compliance with company policies.
Key Responsibilities:
- Receive and Process RMAs:
- Manage incoming returns and create Return Merchandise Authorization (RMA) tickets in the system.
- Verify returned items against RMA documentation to ensure accuracy.
- Inspection and Testing:
- Inspect returned products for damage, defects, and warranty compliance.
- Conduct tests on returned items to determine functionality and repair needs.
- Repair and Troubleshooting:
- Perform necessary repairs on returned items following company guidelines.
- Collaborate with engineering and technical teams to troubleshoot complex issues.
- Documentation:
- Maintain accurate records of all returns, inspections, repairs, and customer communications.
- Update inventory systems and track the status of returned items.
- Customer Communication:
- Communicate with customers regarding the status of their returns and repairs.
- Provide technical support and guidance to customers as needed.
- Quality Assurance:
- Ensure all repairs meet company quality standards before returning items to customers.
- Assist in developing and improving RMA processes and procedures.
- Inventory Management:
- Assist in managing inventory levels of returned merchandise and replacement parts.
- Prepare defective items for return to suppliers or manufacturers when necessary.
Qualifications:
- Education:
- High school diploma or equivalent; technical degree or certification preferred.
- Experience:
- 1-3 years of experience in technical support, repair, or a related field.
- Experience in a warehouse or manufacturing environment is a plus.
- Technical Skills:
- Proficiency in using hand tools, diagnostic equipment, and software for repairs and testing.
- Familiarity with electronic components and troubleshooting methods.
Skills:
- Attention to Detail:
- Ability to accurately assess and document product conditions.
- Problem-Solving Skills:
- Strong analytical skills to troubleshoot issues and implement solutions.
- Communication Skills:
- Excellent verbal and written communication skills to interact with customers and team members.
- Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
Working Conditions:
- Work in a warehouse or repair facility environment.
- May require lifting heavy items and standing for extended periods.
- Exposure to electrical components and tools.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
