Current jobs related to Manager of Customer Support - Dallas - Ziosk

  • Customer Support Manager

    1 month ago

    Dallas, Texas, United States Stelvio Group Full time

    Customer Implementation Support ManagerAbout the Role:We are seeking an experienced Customer Implementation Support Manager to lead our customer support and implementation team. As a key member of our team, you will be responsible for managing day-to-day support, implementation, and operations activities for our customer locations and internal...

  • Customer Service Manager

    1 week ago

    Dallas, Texas, United States Signature Flight Support Full time

    Job SummaryAs a Customer Service Manager at Signature Flight Support, you will be responsible for providing day-to-day leadership and direction to deliver consistent, safe, reliable operations and service. This role requires excellent communication, interpersonal, and organizational skills, as well as the ability to prioritize customer requests and job...

  • Government Customer Support Specialist

    2 months ago

    Dallas, Texas, United States Prestige Bank Of Texas Full time

    Customer Service Representative Position Overview: As a vital member of our team at Prestige Bank Of Texas, the Customer Service Representative plays a crucial role in delivering exceptional support and administrative services tailored to our government clientele. Key Responsibilities:The Customer Service Representative is tasked with a variety of functions...

  • Customer Service Manager DAL

    4 days ago

    Dallas, United States Signature Flight Support Corporation Full time

    Customer Service Managers make hospitality our primary focus with customers by performing leadership and management duties associated with the delivery of an elevated guest experience and consistent and safe operations. Duties may be performed personally, through subordinate supervisors, or by leading Customer Service Teams.  Minimum Education and/or...

  • Customer Support

    2 weeks ago

    Dallas, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Support Contract: Dallas, Texas, US Salary: $17.00 Per Hour Job Code: 355141 End Date: 2024-11-22 Days Left: 28 days, 3 hours left Apply Client: Insurance / Healthcare Title: Scheduling Coordinator / Customer Support Location: 100% Remote Duration: 3 Months plus Job Title: Scheduling Coordinator Job...

  • Customer Support Representative

    1 month ago

    Dallas, United States Acrisure LLC Full time

    Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $4 billion in revenue since 2013 and deploys the best of Human and High Tech at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries. Led by co-founder, Chairman...

  • Customer Support Representative

    2 weeks ago

    Dallas, Texas, United States American Income Life AO - Jenny Kim Full time

    Position Overview:We're seeking a talented Customer Support Specialist to join our remote team. As a key member of our squad, you'll deliver top-notch support to our clients, work from anywhere, and soak up knowledge from our leadership team.You'll lead our customer service crew, manage virtual tools, and help our service game level up with fresh ideas....

  • Customer Support Specialist

    4 weeks ago

    Dallas, Texas, United States Likewize Full time

    Customer Support RepresentativeLikewize is seeking a highly skilled Customer Support Representative to join our team at our global headquarters in Southlake, Texas. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience.Key...

  • Customer Support Director

    1 week ago

    Dallas, Texas, United States BriteCore Full time

    Job OverviewBriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry.We're seeking a highly skilled Director of Customer Support to lead our Tier 1 and...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States Dubber Full time

    About DubberDubber is a leading provider of conversation platforms, used by some of the world's largest communication networks. Our innovative products enable businesses to unlock the potential in every conversation through AI-enriched conversational data.We are proud to offer a range of solutions that help service providers differentiate, drive new...

  • Customer Support Professional

    2 days ago

    Dallas, Texas, United States Balance Staffing - Austin Full time

    Job DescriptionAbout the JobWe are seeking a dedicated and customer-focused Customer Support Professional to join our team at Balance Staffing - Austin. As a Customer Support Professional, you will be responsible for providing exceptional service to our customers through phone interactions. Main Responsibilities: Manage large volumes of inbound calls,...

  • Customer Support Specialist

    1 week ago

    Dallas, Texas, United States Eaton Full time

    Job DescriptionEaton is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our organization, you will be responsible for elevating customer satisfaction by establishing a clear and consistent communication channel and facilitating the transfer of timely, detailed, and accurate technical information to the OEM...

  • Customer Support Specialist

    2 months ago

    Dallas, Texas, United States Summit Financial Group, Inc. Full time

    POSITION OVERVIEW: The Customer Support Specialist plays a crucial role in delivering outstanding assistance to Account Managers within our Commercial Risk Management Division. This position requires effective and professional communication with Summit Financial Group, Inc. clients to address inquiries regarding products and services, as well as to manage...

  • Residential Support Staff

    3 weeks ago

    Dallas, United States Genesis Women's Shelter & Support Full time

    Genesis Women's Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For thirty years, Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations. Genesis continues to be...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States Tesla Full time

    At Tesla, Inc., we're looking for a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand. Your primary focus will be on resolving roadside issues with customer vehicles in a timely and...

  • Customer Support Associate

    2 months ago

    Dallas, Texas, United States Ace Parking Full time

    About Our Organization: Ace Parking stands as a leader in the parking management sector, with a rich history spanning over seventy years. Our success is fundamentally tied to our dedicated team. We prioritize valuing 'Every Thank You' by extending unmatched respect and courtesy to our clients, partners, guests, and employees. As a prominent privately owned...

  • Retail / Customer Support Representative

    1 week ago

    Dallas, United States New Industry Full time

    Client Support Representative for Car Keys Express Program - Technician The Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Dallas. We specialize in customer retention and customer acquisitions for our client. We provides full, paid-training throughout...

  • Customer Support Associate

    2 weeks ago

    Dallas, Texas, United States Newbern Excel Full time

    Job DescriptionNewbern Excel is seeking a highly motivated and customer-focused individual to fill the role of Customer Support Associate. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Execute sales and marketing plans...

  • Customer Support Representative

    2 weeks ago

    Dallas, Texas, United States Creatunity LLC Full time

    Creatunity LLC: A Marketing Agency and E-commerce CompanyWe are seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via voice calls and chat.Responsibilities:Respond to customer inquiries and complaints in a timely...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States NoGigiddy Full time

    Customer Support SpecialistNoGigiddy, a leading company in the on-demand staffing and recruiting industry, is seeking a dedicated and passionate Customer Support Specialist to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our...

Manager of Customer Support

5 months ago

Dallas, United States Ziosk Full time
Job DescriptionJob DescriptionSalary:

Manager of Customer Support & Implementation

(on-site, Dallas, TX)


Initially known for the Ziosk tableside tablet, our team has developed a portfolio of products thoughtfully designed for the restaurant technology space for over 15 years. With devices in multiple U.S. restaurant locations, we are continually expanding our services. Key clients include Chili’s. Yard House, Olive Garden, Red Robin, and Texas Roadhouse.

 

Ziosk is looking for an experienced, technical Manager of Customer & Implementation Support to lead the customer support and implementation team. The ideal candidate will have a strong technical background and be able to interact with technical and non-technical resources. In this role you will be expected to manage several employees and be a technical hands-on resource, serve as the point of contact for engineering activities inside the group, and manage escalations for incidents or problems. You will also be responsible for writing policies, process, and procedures relevant to your department.

 

Responsibilities: (on-site)


  • Manage all day-to-day support, implementation, and operations activities for the Ziosk customer locations and internal Ziosk infrastructure
  • Uphold a customer centric mindset
  • Lead issue management for high severity issues, including taking support escalations when needed
  • Lead a team of support technicians and implementation engineers
  • Communicate incident status to the senior leadership team
  • Manage the Support ticket and phone queues
  • Create and maintain team schedules
  • Resolve customer conflict and handle customer escalations
  • Coordinate with internal teams to root cause customer issues
  • Update status reports and metrics for all support activities
  • Participate in management on call rotation as needed
  • Train new team members and provide continual employee development through 1:1 feedback
  • Work with the IT team to define required system monitors and thresholds
  • Create and maintain KB articles
  • Set and maintain all customer support & implementation procedures and policies
  • Cover support technician shifts and work support incidents when needed
  • Participate in “on-call” rotation with your peer manager to cover after hours incidents
  • Create and maintain KB articles
  • Work in conjunction with the engineering team to ensure proper handoff to implementation team of all new features and functionality

 


Qualifications:

  • 3+ years managing a "Server Side" support team
  • 3+ years working as a support / IT engineer
  • Strong knowledge of general network & Windows Server technologies
  • Experience managing and reporting on all aspects of technical support
  • Strong written and verbal communication skills
  • Effective time management
  • Must be willing to adjust work schedule as needed

 

 

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas.  Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.