Social Service Assistant
3 months ago
If our mission and core values resonate with you, please consider us an organization to join. You’ll be joining one of Hawaii Business Magazine’s recognized Best Places to Work recipient for 2023 and for the previous 9 years.
Job Title: Social Service Assistant
Location/Work Status: Honolulu, Hawaii with flexible work environment (Must be able to meet face-to-face with clients, families, staff, and community partners when appropriate.)
Job Type: Regular Full Time, Non-Exempt
Compensation: $19.59 / hour with competitive benefits package
Benefit Highlights:
- 21 Paid Vacation Days, 12 Paid Sick Days, and 14 Paid Holidays
- Medical Coverage through Kaiser or UHA – you chose the best option for your family
- 401K or Roth with 4% Employer Match
- Life Insurance
- Pet Insurance
- Mileage reimbursement
- Cell phone and internet subsidy
- Paid time to complete client documentation
Summary of Program and Position:
Voluntary Case Management (VCM) program serves families on Oahu who have been referred by Child Welfare Services (CWS) after a report to the Child Abuse and Neglect Hotline has been made and the family has been identified as moderate to moderate high risk. Each family will be assigned a case manager who will address the range of family system issues that place children at risk of child abuse and neglect. They may also be assigned a skill builder who will work with the family to increase skills such as, but not limited to, parenting skills, co-parenting skills, problem solving skills, and stress management skills.
The Social Services Assistant will provide outreach services to families in the Voluntary Case Management Program and provides hands-on, individual or group, culturally appropriate sessions that may include parenting, practical life skills, role modeling, nutrition, and planning. Additionally, they will provide administrative and clerical support to the management and staff of the VCM Program and provide back-up support to the Administrative Assistant. This position is under the direct supervision of the Program Supervisor.What you will be doing:
- Provides home visits or community-based visits to families referred to the program, focusing on parenting, problem solving, and communication skills and assisting the client in reducing risk factors and increasing protective factors.
- Perform the usual clerical duties such as word processing including report reporting, correspondence, telephone and in-person reception, filing, data entry, record maintenance, faxing, and timely and accurate data entry into PACT’s eHana and/or assigned program’s data system.
- Maintains confidentiality and tracks family files and family related information such as immunization records and medical home; responds to calls from referred clients explains the scope of service and/or the waitlist process; calls clients to cancel visits when necessary; and documents client contact in client records. Maintains client files from intake to discharge, including the insertion of external documents; providing information to funders as requested; and ensuring completeness of the client file at the end of service.
- Responsible for implementing parenting curriculum, knowledge of community resources available and to do warm hand-offs to service provider and understand how substance abuse and domestic violence affect families. Responsible for supporting families in completing goals on the IPP to reach permanency.
- Conducts assessments and observation forms in accordance with funder and state guidelines, and PACT’s policies and procedures.
- Accurately completes clear, concise and non-judgmental written and electronic documentation, such as initial assessments, monthly updates, and closing reports, and ensuring that all paperwork is completed and submitted in a timely manner.
- Regularly consults with the VCM Case Manager and/or Program Supervisor.
Minimum Qualifications:
1. Bachelor’s degree in Social Work, Psychology, or a related field plus a minimum of one (1) years relevant experience, required, OR2. High School diploma plus a minimum of two (2) years’ relevant experience under the close supervision of personnel who at minimum has a Bachelor’s degree in Social Work, Psychology, and/or a related field.
3. One (1) year of experience working in the area of child abuse and neglect prevention, including domestic violence and substance abuse issues, required.
4. One (1) year experience in an administrative or clerical position, required.
Other:
- Possesses and maintains a valid driver’s license and daily access to an automobile.
- Possesses and maintains proof of no-fault insurance.
- Can obtain an acceptable criminal background check upon hire, one year later, and annually thereafter.
- Can obtain an acceptable CWS background check. upon hire, one year later, and annually thereafter.
- Can obtain an acceptable National Sex Offender Registry Check upon hire, one year later, and annually thereafter.
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