Operator

3 weeks ago

Miami, United States Gastromed, LLC Full time
Job DescriptionJob Description

JOB TITLE: Call Representative

FLSA STATUS: Non-Exempt

JOB SUMMARY:

The Call Representative handles inbound and outbound calls for the practice in a professional, courteous and timely manner. Their responsibility is to respond to incoming calls from customers and answer questions and inquiries, troubleshoot problems, provide information, and handle complaints.


QUALIFICATIONS/EDUCATION:

  • High School Diploma, or equivalent required
  • Bi-lingual English/Spanish preferred; must be able to read, write and speak English
  • 1-2 years of related experience in a medical setting preferred.
  • Strong people skills.
  • Excellent communication skills, including verbal with proper grammar.
  • Data entry skills.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task effectively.
  • Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.


ABILITIES/SKILLS:

  • Basic computer skills to be able to recognize and understand our EMR System.
  • Excellent communication, Customer Service, and telephone skills.
  • Strong organizational skills and ability to multi-task effectively.
  • Must be able to work independently with minimal supervision in a fast-paced environment.
  • Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
  • Must be dependable and conduct him/herself in a professional manner.
  • Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
  • Must be able to follow policies and procedures.


ESSENTIAL DUTIES/ RESPONSIBILITIES:

  • Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
  • Monitors hold time and number of callers on queue in order to meet performance goals.
  • Responsible for assisting patients with general questions without having to transfer calls.
  • Makes certain that patients are not left on hold without needs being addressed.
  • Follow up patient calls as needed before the end of the day.
  • Provides callers with accurate practice information including the insurance we accept and if a referral is required.
  • Assist patients with inquiries or concerns and ensure patients’ expectations are met.
  • Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the office visit.
  • Confirms patient appointments as needed.
  • Sends tasks or actions as needed.
  • Monitor Appointments and Medical Records email and schedule and fax records accordingly.
  • Monitor incoming faxes and distribute them accordingly.
  • Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
  • Perform any other duties as assigned.


We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.

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