Hotel Night Auditor

2 weeks ago

Camp Verde, United States Cliff Castle Casino Full time
Job DescriptionJob Description

Position: Hotel Night Auditor

Wage: 17.50/hr

 

POSITION SUMMARY:  Responsible for the successful overall operations related to Front Desk and Night Audit of the Hotel and Lodge, ensuring accurate and timely guest billings.

 

ESSENTIAL DUTIES:    

•     Maintain a working knowledge of both properties as well as special events of the Casino.

•     Respond to guests' requests, complaints, or inquires courteously and promptly.

•     Prepare and distribute management reports to Hotel/Lodge Administration and Finance.

•     Audit all guest records. Verify credit card authorizations. Post room and tax charges to guest accounts.

•     Maintain a thorough and accurate knowledge of hotel occupancy and inventory.

•     Make reservations, cancellations, and reschedules upon request.

•     Check in/out guests and manage "Walk Ins" in a timely manner.

•     Prepare accurate and timely reports.

•     Conduct accurate cash, credit card, and voucher payments.

•     Answer phone calls, in house text messages and two-way radio, deliver messages, as appropriate.

 

QUALIFICATIONS:

  1. Education: High School diploma, or Equivalent required.
  2. Experience: Prefer one (1) year prior hotel experience, preferably as a Night Auditor.
  3. Knowledge, Skills, and Abilities:
    1. Computer knowledge with Microsoft Office Programs
    2. Effective communication (verbal) skills.
    3. OPERA PMS system experience a plus.
  4. Be at least 18 years of age.
  5. Able to demonstrate eligibility to work in the U.S.
  6. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

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