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Incident Manager
2 weeks ago
Nous recherchons pour le compte d'une filiale d'une banque internationale, basée à Casablanca, un Incident Manager
Missions:
- Gérer les incidents critiques de la production et en assurer la communication
- Suivre la production des post-mortem et la clôture des actions identifiées dans les plans d'actions
- Assurer les points de requalification des incidents avec les équipes
- Produire des reporting hebdomadaires et mensuels
- Produire et suivre les KPI
- Mettre à jour régulièrement les matrices de contacts
Profil recherché: Vous justifiez d'une expérience de 3 ans minimum dans la même fonction
Compétences techniques :
- Maitriser les fondamentaux ITIL
- Savoir gérer les situations de crise
- Gérer les incidents bloquants et critiques jusqu'à leur résolution et en assurer la communication
- Suivre la formalisation des post mortem et la clôture des actions identifiées dans les plans d'actions
- Suivre les KPI
- Etre force de proposition pour l'amélioration continue de la qualité de service
Compétences métier :
- Expérience confirmée dans la gestion des incidents critiques
- L'anglais est très souhaité
- Connaissances générales IT
Soft Skills :
- Communication
- Sérieux
- Rigueur
- Facilité d'adaptation
- Autonomie
- Efficacité
- Bon relationnel
Type de contrat: Freelance
Durée de la Mission : 3 mois renouvelables ( visibilité du projet sur 1 année minimum )
Lieu : Casablanca
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