Incident Manager

2 weeks ago


Washington, United States Trusted Advisors Full time
Job DescriptionJob Description

Nous recherchons pour le compte d'une filiale d'une banque internationale, basée à Casablanca, un Incident Manager

Missions:

  • Gérer les incidents critiques de la production et en assurer la communication
  • Suivre la production des post-mortem et la clôture des actions identifiées dans les plans d'actions
  • Assurer les points de requalification des incidents avec les équipes
  • Produire des reporting hebdomadaires et mensuels
  • Produire et suivre les KPI
  • Mettre à jour régulièrement les matrices de contacts

Profil recherché: Vous justifiez d'une expérience de 3 ans minimum dans la même fonction

Compétences techniques :

  • Maitriser les fondamentaux ITIL
  • Savoir gérer les situations de crise
  • Gérer les incidents bloquants et critiques jusqu'à leur résolution et en assurer la communication
  • Suivre la formalisation des post mortem et la clôture des actions identifiées dans les plans d'actions
  • Suivre les KPI
  • Etre force de proposition pour l'amélioration continue de la qualité de service

Compétences métier :

  • Expérience confirmée dans la gestion des incidents critiques
  • L'anglais est très souhaité
  • Connaissances générales IT

Soft Skills :

  • Communication
  • Sérieux
  • Rigueur
  • Facilité d'adaptation
  • Autonomie
  • Efficacité
  • Bon relationnel

Type de contrat: Freelance

Durée de la Mission : 3 mois renouvelables ( visibilité du projet sur 1 année minimum )

Lieu : Casablanca


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