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Account Receivable Associate

3 months ago

Batesville, United States IMS People Full time
Job DescriptionJob Description

Job description for your reference,
Title: Credit Collections Specialist I,
Location: Batesville, IN. HYBRID (3 days onsite, 2 days remote)
Duration: 3 months with the possibility of extension/conversion

Position Notes:
Must have Microsoft Office background and some Accounts Receivable ERPs (if not the ones listed). Must be comfortable communicating with customers directly by phone.


Summary:
The Collections JR Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

Responsibilities:
• Complete daily activities as prioritized by GetPaid
• Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
• Understand customer profiles and their related sensitivities.
• Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments that have been assigned to the account.
• Resolve within the prescribed time frame those AIR related Dispute that have been assigned to the account.
• Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
• Maintain daily Pending Order and On-Hold reports.
• Issue requests for refunds of cash on account or credit memos as needed.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
• Enter note into Get Paid and provide sufficient information to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
• Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
• Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/ team, if it is not for work that is completed by the team
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Develop strong working knowledge of customer base and company organizational structure.
• Support the training and process improvement effort.
• Participate in the performance review process.
• Achieve past due percentage and DSO related goals.
• Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance
• Support the training and process improvement effort.

Required Experience:
• Bachelors degree or equivalent work experience.
• 2 years of successful experience in commercial collections.
• Proficient in using JOE and GetPaid preferred.
• Proficient in using Microsoft Office suite.
• Experience in Collections process improvements.
• Excellent customer communication skills with high proficiency in speaking and writing the local business language.
• High level ability to influence and negotiate.
• Excellent problem solving, and customer service skills.
• Functional knowledge of the accounts receivable and collections processes.
• Highly organized with strong follow-up, documentation, and multitasking skills.
• Results driven with a dynamic personality.
• Ability to handle stressful situations and meet strict deadlines.
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment