Onsite opportunity for a Customer Support Analyst

1 week ago

Tallahassee, United States Talentech Digital Full time
Job DescriptionJob Description

Hope you are having a great day We have an Onsite opportunity for a  Customer Support Analyst for the  Florida Department of Transportation in  Tallahassee FL   for a long-term contract position. 

I am forwarding the JD for your reference. Kindly review it and let me know if you would be interested in this opportunity.

 

JD:


Customer Support Analyst

Client: Florida Department of Transportation Tallahassee FL

Rate/Salary: $31on W2 hourly( No benefits) or $34on 1099/C2C or compensation of USD 51.000K plus Benefits

Location-Burns Building, 605 Suwannee Street, Tallahassee, FL 23299

Work hours: 40 per week

 

5 Education

A high school diploma or equivalent with at least journey-level work experience in Audiovisual Support with apprentice-level experience in supporting Information Technology. Some academic or vocational level education is preferred.

6 Experience

1. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware

2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments

3. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment

4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.

5. ability to plan, organize, manage and track projects

6. ability to communicate effectively both verbally and in writing

7. ability to read, understand, and comply with the department's policies

7 Primary Job Duties/ Tasks

1. Plan, organize, and implement the maintenance and operation of sound equipment, video projectors, cameras, microphones, sound consoles, speakers, IT equipment, and other technical systems used during events

2. Maintain and test audiovisual equipment and perform basic troubleshooting

3. Maintain digital signage solution 4. Install, set up, and operate sound equipment, video projectors, and other various forms of audiovisual and IT-related systems as needed

4. Provide support for live digital meeting technologies such as Microsoft Teams or Zoom

5. Apply basic principles of operational support of computer hardware and software

6. Oversee operation and quality of computer training classroom to ensure equipment is in good condition

7. Evaluate equipment needs and notify supervisor of the need to repair or replace as well as handle the contacting of relevant service providers to complete repairs

8. Ensure that sufficient spares are stocked to maintain or replace parts and equipment, including consumables

9. Be on-site to assist in performances and deal with technical emergencies or issues as required. This may include after-hours

10. Utilize proper safety practices and procedures in line with the use of A/V equipment and related cabling

11. Perform other related duties pertaining to Audiovisual and Information Technology Support as requested by Supervisor

12. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning

13. Assists the Workstation Support Supervisor in the troubleshooting of specialized applications

14. Assists with standard workstation support issues and PC replacements as needed

8 Job Specific Knowledge, Skills, and Abilities (KSAs)

The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:

1. Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.

2. Ability to perform advanced troubleshooting on various manufacturers of audio video equipment Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment

3. Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.

4. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware

5. Ability to plan, organize, manage and track projects

6. Ability to communicate effectively both verbally and in writing

7. Ability to read, understand, and comply with the department's policies

8. Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required

 

Personal Attributes:

1. Able to be trusted with sensitive information

2. Accountable team player who believes no task is too small or too big to tackle

3. Possess a high level of honesty and integrity in all matters

4. Experience at working both independently and in a team-oriented, collaborative environment

5. Advanced interpersonal, written, and oral communication skills

6. Excellent listening and interpersonal skills

7. Ability to conduct research into issues and topics as assigned

8. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities

9. Must be able to learn, understand, and apply new things quickly

10. Ability to effectively communicate ideas

11. Highly self-motivated and directed

12. Keen attention to detail

13. Proven analytical and creative problem-solving abilities

14. Ability to effectively prioritize and execute tasks in a high-pressure environment

15. Strong customer service orientation

Company DescriptionTalenTech Digital is a Northern Virginia-based IT staffing and consulting company.Company DescriptionTalenTech Digital is a Northern Virginia-based IT staffing and consulting company.

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