Water Mitigation Lead Tech

4 weeks ago

Marietta, United States PuroClean of East Cobb Full time
Job DescriptionJob Description

Job Description:

Position: Lead Technician

Reports to: Operations Manager

 

Job Overview:

The primary job of the Lead Technician is to manage disaster response and/or crisis management activities for water mitigation, fire restoration, mold remediation, and bio-hazard clean-up. They meet with customers and walk them through the process, assesses the scope of work as well as supervise, develop, and mentor other technicians working on the job.

Experience/Qualifications:

• Minimum of 2 years field experience or;

• IICRC Water Restoration Technician (WRT) Certification REQUIRED and;

• IICRC Fire & Smoke Restoration Certification (FSRT) or;

• IICRC Applied Structural Drying (ASD).

 

Essential Job Functions:

The Lead Technician is responsible for:

1. Communicate the process to the customer and provide daily updates to insurance partners and centers of influence.

2. Assess and evaluate job severity and extent of damages.

3.Understand and promote the operational systems used by the company:

a. Company CRM

b. Xactimate

c. MICA

4. Be able to train new employees on the specific responsibilities for Technicians

5. Maintaining a professional, positive attitude and appearance at all times.

a. Must be willing to wear company provided uniform.

6. Develop a team culture with all field operations staff and other members of the organization

 

Specific Responsibilities

The Lead Technician is Responsible for:

1. Adhere to all OSHA and company safety procedures and standards.

2. Understanding adhering to the following restoration procedures:

a. Water Damage Restoration Procedures

b. Mold Remediation Equipment and Procedures

c. Fire and Smoke Cleaning Tools and Procedures

d. Carpet Cleaning Equipment and Procedures

3. Demonstrating a “can do” attitude at all times as a team player and completing all necessary paperwork when providing customer service.

4. Maintaining all equipment and vehicles at a clean and serviceable level; at all times.

5. Available 24 hours a day, 7 days a week to complete emergency jobs

 

Physical Requirements:

a. Valid Diver’s License and ability to drive company vehicles.

b. Able to lift and carry equipment weighing up to 75 pounds.

c. Able to work for extended time periods in large and confined spaces.

d. Able to work for extended periods of time with appropriate respirator equipment – Must pass respirator fit test and medical evaluation.

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