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Food & Beverage Department Manager (Entertainment Center)

1 month ago

Gurnee, United States Round One Entertainment Inc. Full time
Job DescriptionJob Description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire

The Food & Beverage (F&B) Manager is responsible for managing all F&B operations and delivering an excellent customer experience. The F&B Manager will forecast, plan and manage all F&B orders, staff and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Essential Duties:

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
  • Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
  • Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
  • Monitors department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
  • Investigates and resolve customer complaints regarding food quality, service, or accommodations.
  • Must have full knowledge of process for serving alcohol within the premises.
  • Preserve excellent levels of internal and external customer service.
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
  • Comply with all health and safety regulations.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
  • Additional Duties and Responsibilities to be performed when directed by Store General Manager.
  • Conduct & monitor department inventory, submitting reports on weekly & monthly basis.
  • Train, coach, & issue disciplinary actions for department staff.
  • Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
  • Maintain a floor presences of at least 90% of shift, providing sales & trouble shooting support.

Non-Essential Duties:

  • Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates.
  • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
  • Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

Qualifications:
Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required.

Please note you must be at least 18 with a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is preferred.

We require staff that handle and serve alcohol be at least 21+

Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Please submit your resume or complete application online at www.round1usa.com.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Experience level:

 

  • 2 years

 

Shift:

 

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

 

Application Question(s):

 

  • Are you available and willing to travel out of town or out of state for a period of 4 to 6 weeks to participate in training?

 

Education:

 

  • High school or equivalent (Required)

 

Experience:

 

  • Manager: 2 years (Preferred)

 

Shift availability:

 

  • Day Shift (Required)
  • Night Shift (Required)

 

Ability to Relocate:

 

  • Gurnee, IL 60031: Relocate before starting work (Required)

 

Work Location: In person

Company DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.

Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences.

If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your applicationCompany DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states. \r
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Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences. \r
\r
If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your application