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Retail Store Assistant

1 month ago

Huntington, United States Appliance World of Huntington Inc. Full time
Job DescriptionJob Description

Retail Store Assistant – Huntington, NY (On-site)

***REQUIRES WORKING ALTERNATIVE WEEKENDS***

9:00 AM to 5:30 PM, Monday through Saturday

11:30 AM to 5:00 PM, Sunday

Full-time, Non-Exempt

50-100 employees


Welcome to Appliance World, where we invite you to explore the dynamic realm of home appliances. As an esteemed dealer, we stand out as the ultimate destination for premium brands such as Wolf, Sub-Zero, GE, Bosch, and more, offering a comprehensive range of products, from state-of-the-art cooktops to cutting-edge refrigerators.


In the role of Retail Store Assistant, you'll get the chance to...

  • Foster a career path built to last, brimming with chances for advancement, dynamic enthusiasm, and a close-knit, familial ambiance.

  • Elevate client satisfaction by delivering an exceptional journey during the kitchen renovation process.

  • Collaborate closely with our sales associates and store management to drive business expansion together.


At Appliance World, our commitment to an exceptional shopping experience is unwavering, exemplified by our exclusive Deals & Rebates on a wide array of appliances, including refrigerators and microwaves. Our journey commenced in 1991 on Long Island, NY, and we take immense pride in our enduring dedication to serving the local community. Beyond our passion for appliances, we're deeply committed to making a positive impact, actively supporting local charities and schools as part of our community-centric ethos.


But that's not all – our excellence extends beyond appliances to the workplace itself. In recognition of our vibrant work culture, Newsday honored us with the distinction of being one of Long Island's top workplaces in both 2020 and 2021. So, when you seek top-quality appliances combined with an infusion of fun and community spirit, Appliance World is your ultimate destination.


Role Responsibilities

  • Deliver an exceptional customer experience to both external and internal clients.

  • An accomplished achiever with motivation and a strong sense of personal responsibility.

  • Oversee the front counter experience and handling incoming phone calls.

  • Meet clients' requests upon arrival, including offering coffee, water, and other amenities.

  • Capable of drafting sales orders for various items, including products, exchanges, accessories, and more.

  • Utilize a proprietary system for verifying client order confirmations.

  • Support clients in the collection of payments, coordinate delivery schedules, and collaborate with the fulfillment team to finalize the sales procedure.

  • Handle in-store financing applications when applicable and send the necessary procedures to clients for completion online.

  • Collaborate with the ordering department and keep clients informed about the progress of their orders.

  • Utilize USPS/UPS for shipping smaller accessories and furnishing receipts and tracking information internally and to clients.

  • Undertake additional responsibilities as directed by management.


Qualifications

  • A minimum of one year of experience in customer service

  • Successful completion of high school or an equivalent (GED) is a prerequisite

  • Proficiency ranging from intermediate to advanced in Microsoft Excel and Word, Google Drive, Sheets, and Docs, along with familiarity with Adobe

  • Highly organized and meticulous, with exceptional follow-up capabilities

  • Strong proficiency in both verbal and written communication

  • Capability to manage priorities and handle multiple tasks simultaneously

  • Proficiency in working effectively both autonomously and collaboratively within a team


Compensation & Benefits

  • Starting Hourly/Salary Range $23.50/hr. ($48,880.00) plus commission

  • Employee Stock Ownership Plan (ESOP)

  • Medical, dental, vision, life, and disability Insurance

  • Voluntary benefits

  • Employee assistance programs (EAPs)

  • Paid time off (PTO), including vacation time, sick leave, and birthday

  • Paid family leave (PFL)

  • 401K Program

  • Employee Discount Program

  • Overtime must be approved by management if the work week exceeds 40 hours